Frequently Asked Questions

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Rewards & Benefits
I was charged for my Debit Card even though it should be free. Why?

There could be a system error. If you were in the Salary Basic plan while ordering your first Debit Card, we can check and process a refund if applicable. If you need help, chat instantly with Fi's customer care team here.

Note: Only the first Debit Card is free.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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