Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
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About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Epifi Wealth Terms & Conditions
You didn’t skip this section! As a gesture of our appreciation, here’s a one-liner description of epiFi’s Terms & Conditions:
To establish what you can expect from us, as you use epiFi’s services, and what we require from you.
We urge you to keep on reading, as it’s vital that you know, understand and comprehend our terms and conditions (“T&Cs”).
The T&Cs define our relationship with you – as we can only permit you to use our services if you agree to follow these terms. The T&Cs also showcase the laws that apply to our company, Epifi Wealth Private Limited (or Wealth).
For better clarity, these terms include the following topic headings:
General Terms 📖
These general terms provide the outline of your access to the weblink: https://fi.money. It consists of the mobile application (available in Android and iOS) by the name of “Epifi” (collectively, “Platform”, and all mini-links within). It also covers the use of Services (as defined below) provided to you (“You”, and “User” as the context may require) (as specified beneath) by Epifi Wealth Private Limited (“Epifi”, “Company”, “We”, “Our” and “Us” as the context may require). By accessing or using our weblink, services, platform, or mini-links, including all our content or information shared there (“Our Content”), you acknowledge that you have read, understood and agreed to be bound by our T&Cs. We politely insist that you read these T&Cs carefully. We only grant you a limited, exclusive, non-assignable, and non-transferable license to access our content on the express condition that you have agreed to abide by our T&Cs.
In addition to these T&Cs, our weblink, platform, or services may also contain separate terms and conditions. We recommend that you read those additional terms and conditions carefully too. By accessing our content, you agree to be bound by those terms and conditions as well.
What do these terms provide?
You and Us 🤝
As part of our endeavour to provide you with the best and updated services, we continuously strive to improve them. Occasionally, this means we add or remove features and functionalities; increase or decrease limits to our services; start offering new services or stop providing old ones. If we make any material change(s) that negatively impact your use of our services, we will provide you with reasonable advance notice. This is to ensure that you are not caught off-guard during such rare instances.
Definitions ✔️
• AMC means Asset Management Company
• Business Days means days in which banks are open for business in Mumbai (India), New Delhi (India) and Bengaluru (India).
• SEBI means the Security and Exchange Board of India.
• Service(s) or Platform means and includes the following features in the mobile application and/or website as provided by Epifi, collectively referred to as the “Services”:
- Wealth and Financial management services
- Mutual Funds (as permitted by SEBI)
- Advisory Services, provided by Epifi Wealth Pvt. Ltd., Investment Adviser Department
- Any other product/service offered by Epifi Wealth from time to time.
• Savings Account shall mean the savings bank account set up by the user with Federal Bank Limited as part of the registration process for availing the services from Epifi.
• Service Provider means and includes a company, partnership, or any such entity whose facilities are used by us to provide the services to users throughout the platform.
• Payment Systems Provider means the banks and other financial institutions (as defined in the Payments and Settlement Systems Act, 2007) with whom the Company has agreed to facilitate Payment Transactions.
• Politically Exposed Person means an individual who holds (or someone who has been entrusted with) a prominent public position in India.
• User means any person (“You”) who signs up on the company’s app using the platform, mobile application and/or website. It also applies to those who transact or benefit from any of our services through the platform.
• Know Your Customer (“KYC”) means the ‘know-your-customer’ requirements prescribed under various laws and regulations for customer identification by applicable authorities. To fulfil such KYC requirements, Epifi procures personal identification details from you before any services can be delivered.
• IRDA means the Insurance Regulatory and Development Authority.
DECLARATION
Essentially, by using and signing up for the Services offered by Epifi, I acknowledge and confirm that:
• I am competent to enter into a contract under the laws of my country.
• All information provided by me to Epifi — for registration and investments — is true and correct.
• I have read and understood the Privacy Policy.
• I have understood and agreed to abide by the T&Cs below.
• I am an Indian resident. And as per the applicable Indian tax laws, I’m subject to tax payments and filings in India.
• I am not a United States Person (U.S. person), as defined under the laws of the United States of America, or a resident of Canada or any Financial Action Task Force (FATF) declared non-compliant country or territory.
• I am not a Politically Exposed Person.
• I will only use my Savings Account as the source of funds for all my investments through the Services.
REGISTRATION
There’s no point beating around the bush! So, here it goes. Yes, we ask you to provide personal information – only whatever’s required by law. Do make sure that the information provided is accurate and complete. All this data, once secured, forms the crux of the essential services we offer, some of which may have a nominal fee attached to them. And yes, we strive to protect your data at all times. In case you’re wondering how securely we do so, please check our easy-to-read Privacy Policy.
You must register with the company to use our services and avail an investment account and/or other services such as linked accounts via account aggregator(s). During the login/registration process or any time after that, you may be asked to provide accurate and complete personal identification details, including but not limited to your name, address, phone number, email address, face scan (including a liveness check) and the like. In failing to do so, the company may at any time reject your registration and terminate your right to use or access the platform or services.
To ultimately use our services, you would also be required to provide other information, including your PF account details (such as UAN, PF account number), salary details, PAN card number, credit score, age, signature and permission to access other financial data as per applicable law.
All the information you provide will remain protected and used as per our Privacy Policy and as per the existing legal regulations. The data you provide is not merely to offer current services but also to provide other facilities – which we will introduce from time to time.
By registering, you certify and warrant that all information you provide, now or in the future, are your own and not someone else’s and is/will be accurate, consistent, and entirely true. You agree to notify us when you stop using a particular contact number or address and provide up to date information at all times.
You accept that for any transactions that are submitted offline i.e. with wet signatures, the signature available in your KYC records would be used for signature verification. You also agree and understand that you shall be solely liable to inform Epifi / AMC in case of any change in your KYC information including change in signature/ signatories etc. and if your signature is not updated, available or legible in the KYC records, Epifi / AMC can carry out further checks to validate the authenticity of the request or reject any such offline request based on existing KYC information.
Epifi reserves the right to update the content, weblink, platform or services to, amongst other things, increase efficiency, optimise user interface, and add new facilities now and then. Update packages may be sent to your device for download and installation. You agree to install the updates on occasion and acknowledge that Epifi will only be able to provide account support if you ensure to install all updates upon receiving such notifications.
Obligations and Rights 🔏️️
USER
Here's an overview of what you should and shouldn't do while using Epifi's services. While we encourage you to read the entire section, we'll try to distil it into a few points here. Fundamentally, you (the user) agree to comply with all the regulations listed by the company, bank, and its third-party service providers. You also consent never to do anything illegal, pay applicable taxes on time, keep sensitive information (like PIN & Passwords) from being shared, and actively prevent data breaches on the platform.
You shall act in compliance with all laws, rules, and regulations and shall not carry out any activity, which is banned, illegal, fraudulent, immoral (while using the services).
You shall also guard your mobile phone number and other account-related information. You shall remain fully and wholly answerable for:
- any unauthorised use of your mobile/laptop email on the platform
- all authorised transactions on your mobile/email on the platform
You shall take all precautions as may be feasible – or as may be directed by Epifi – to make sure that there is no breach of security. In the unfortunate event that there is a breach of security, you must immediately notify Epifi. You will be liable for losses incurred by Epifi or any other party due to a third party's use of your account. Also, you will not use any other person's account.
You shall ensure that the money invested is from your own Savings Account (primary holder's Savings Account in case of Investment Account held jointly), from legitimate sources, and remitted through approved banking channels.
You shall bear the liability and be responsible for the payment of all applicable taxes and fees. Epifi would not be liable or responsible for paying your taxes and fees regarding any accounts maintained by you.
You expressly consent to sharing of transaction feed from the AMC to Epifi and also agree to the T&Cs and scheme information document of all the mutual funds that you would invest in.
If you suspect that you provided incorrect information to us – you should inform us about it immediately. You can also correct your information with the help of self-help tools/features available on our platform. We will endeavour to correct the error wherever possible on a best-effort basis.
You grant authority to Epifi to process and transmit any request made by them through the mobile app authenticated by their login credentials. As per Epifi's T&C's, such requests may be used in executing their instructions regarding purchase/redemption/switch or any other transactions/ activities regarding mutual funds on their behalf, as may be instructed by them from time to time.
You expressly consent and authorise the Bank to disclose your KYC information and/or the related records to any person(s) / entity(ies) for the purpose of your KYC authentication/ verification by such person(s) / entity(ies) including AMCs.
EPIFI
This is a long~ish section where we divulge things of supreme importance for all parties involved. It explains what the must-comply duties are for Epifi. And things that can be considered as specific responsibilities of the bank. Key points include:
• Epifi will comply with all applicable laws and regulations.
• Though there may be several mutual fund schemes, other market-linked schemes/products on our platform, we do not endorse any in particular and remain neutral.
• Users have the complete freedom to pick and choose where to invest.
Epifi shall be responsible for the services directly provided to you. These T&Cs shall govern the delivery and completion of the services. Epifi shall not be liable for any claims which are not directly related to Epifi or the services provided to you.
Epifi does not warrant the confidentiality or security of the messages, personal or otherwise, transmitted through the platform. We further make no warranty of any kind concerning the system – its network, function, or performance. We provide no representation for any loss, whenever and howsoever, incurred by the user. Any person who may have suffered damage – resulting from or connected with the services – will not receive a warranty.
You acknowledge that the information provided through our content is compiled from various sources, which are beyond our control. Accordingly, Epifi does not warrant the consistency or suitability of the information, and you acknowledge that the content is provided to you on an "as is, with all faults" basis.
We expressly disclaim all warranties, whether express, oral, implied, statutory, or otherwise, of any kind to the users and/or any third party. We also reject any implied warranties of consistency, timeliness, completeness, merchantability, and fitness for a particular purpose, as well as any warranties arising by virtue of custom of trade or course of dealing and any implied warranties of title or non-infringement.
We also make no warranty that the content, services, or platform will meet your requirements, be uninterrupted, timely, secure or error-free. We don't make any warranty on the facilities that may be obtained from the use of the content, weblink, platform, services or the reliability or quality thereof.
Epifi does not guarantee or promise any returns on investments made in mutual fund scheme(s) or other market-linked schemes/products. Consequently, past performance does not indicate the future performance of such schemes and may not necessarily provide a basis for comparison with other investments.
Epifi does not, and is not obliged to, offer all mutual fund schemes for investment. Furthermore, by limiting the number of schemes on the mobile app, Epifi does not represent the quality, bona fides or nature of any asset management company or mutual fund scheme or any other representation, warranty, or guarantee express or implied.
The data and information provided on the application does not constitute advice and shall not be relied upon by the user while making investment decisions.
For Investment Accounts held jointly, the mutual fund portfolios maintained by the concerned Asset Management Company (AMC) will also be held jointly. In such cases, all the individuals will have the same authority to operate those folios (any or survivor). Nothing provided in the services, content, or platform will constitute investment advice or recommendations on the suitability of any specific product or security
All content is provided for your convenience and information only. No such content shall constitute an offer to sell or a solicitation of an offer to buy any security or product.
Before the execution of any transaction (by you) involving information you received from our content, you should consult your financial, business, tax/accounting advisors, and your attorney concerning the price, suitability, value, risk or other aspects of any stock, mutual fund, security, advisory programme, or other investments.
Pricing and other information generated through the use of data or services made available herein may not reflect actual prices or values available in the market at the time provided or when the user may want to purchase or sell a particular security or other instruments.
Rights of Usage and Data Rights ✔️
From breaching the T&Cs to duplicating portions of the platform, and everything in between.
Here are absolute NO-NOs that every user should be aware of. Some necessary content permissions that you grant us while signing up for our platform. P.S. Our logo and brand name are ours alone. We’d appreciate it if you don’t mess with it. Thanks!
• Epifi Wealth provides multiple services — either by itself or in partnership with third parties.
• You acknowledge and agree that: Your personal info, such as name and phone number etc. (“Information”), may get transferred to third parties to provide you with the services.
• You further agree that upon your request and consent, Information may be shared with third parties so that you can get access to services enabled by our group companies either by themselves or through their partners.
If we reasonably believe that you are violating the T&Cs, we reserve the right to deny you access to the services. In such extreme term-breach scenarios – we may even terminate accounts, remove, or edit content at any time without notice to the user concerned. We may also monitor your use of the services, content, or platform for such a breach or violation.
You understand that your personal information (including your credit information) may be transferred to other parties to provide you with our services, and you consent to such transfer. For more information on how securely & respectfully we do this, please refer to our Privacy Policy.
You agree that all rights, titles and interests in the content, services, and platform or other intellectual property owned by Epifi remain the sole and exclusive property of Epifi, except as otherwise expressly stated.
You acknowledge that you have no ownership rights in the content, services, or platform owned by us or our licensors — and that these remain protected under copyright, trademark, and other intellectual property laws and other applicable laws. You receive no copyright claim (or any other intellectual property right) in or to the content, services, or platform except as provided above. You may use the content, services, or platform only for your personal and non-commercial use.
You also agree not to (or allow third parties to) reproduce, duplicate, reverse engineer, modify, transmit, perform, publish, license, create derivative works, copy, sell, resell, transfer, display, or exploit the platform, content, services or any of its portions or any intellectual property owned by and belonging to Epifi (including its trademarks, Epifi and the Epifi logo), without an explicitly granted written permission from the company. You also agree not to use our content or platform for commercial or public purposes in whole (or in part) without explicit written permission from the company.
You acknowledge that we may provide certain portions of the content under license from our third-party providers. You also agree to comply with any additional restrictions on your usage that we may communicate to you on occasion, or that are otherwise the subject of an agreement between you and such licensors. The inclusion of any linked website does not imply our endorsement of such a website. We neither control nor have reviewed or approved these websites and will not be responsible for the contents or omissions of any linked website or any links contained therein.
You understand and acknowledge that upon using the content, platform, weblink or services, you authorise us to access third party sites when designated by you, on your behalf, to retrieve such information required to register the account requested by you. To this end, you grant us the power to do so and acknowledge and agree that when we access and retrieve information from third-party sites, we act as your agent.
We respect your right to ownership of your data (created or stored by you) on the platform. You acknowledge granting Epifi the permission to access, copy, distribute, store, transmit, reformat, publicly display, and perform your content as per these T&Cs. We will make all reasonable efforts to ensure that your information is kept confidential. However, we will not be responsible for any disclosure or leakage of confidential information or loss or damage to your devices due to theft, negligence, or failure on your part to practise safe computing.
In your use of our content, services, or platform you agree not to:
- defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others users or the company;
- publish, post, distribute or disseminate any defamatory, libellous, infringing, obscene, pornographic, indecent, invasive of privacy, racially or ethnically objectionable, disparaging, or unlawful material or information;
- upload files that contain software or other material protected by intellectual property laws (or by rights of privacy/publicity) unless you own or control the rights to that or have received all necessary consents and the prior written permission of the company;
- upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;
- conduct or forward surveys, contests, or chain letters;
- download or distribute any file posted by another user that you know cannot be legally distributed in such manner.
You also agree that you will not use the content, platform, weblink or services, in a manner that could damage, disable, overburden, or impair our server or any network connected to it, or interfere with any other party’s use and enjoyment of the same.
You will not attempt to gain unauthorised access to any functions or features, other user accounts, computing systems or networks connected to any Epifi server in any manner, including through hacking, password mining, or any other means. Moreover, you will not obtain or attempt to obtain any materials or information through any means which is not intentionally made available to you.
You acknowledge and understand that Epifi takes the role of ‘financial information user‘ under applicable regulations for account aggregators.
Epifi will require your consent to receive or share your information through recognised account aggregators to provide services or use your content. You shall provide your consent as required by recognised account aggregators through the consent artefact prescribed under the relevant regulations, which shall include:
(i) identity of the user and optional contact information;
(ii) nature of the financial information requested;
(iii) purpose of collecting such information;
(iv) identity of the recipients of the information, if any;
(v) URL or other address to which notification needs to be sent every time the consent artefact is used to access information;
(vi) consent creation date, expiry date, identity and signature/ digital signature of the account aggregator;
(vii) And/or any other attribute as may be prescribed
You agree to allow recognised financial information providers to securely transfer your information to the account aggregators and share such information with Epifi once the account aggregators obtain a valid consent artefact as per regulations.
You agree that the account aggregator may electronically obtain a consent artefact from you. (A consent artefact is a machine-readable electronic document that specifies the scope of data that a user agrees to provide.) The account aggregator will inform you about all the necessary attributes to be contained in the consent artefact. And that this consent artefact would be logged, audited, and verified.
You understand that you have the right to revoke consent. Or that you can choose to provide consent for all or part of the information requested in the consent artefact. You also have the right to file complaints with the relevant authorities in case of non-redressal of any grievances.
Epifi will not disclose your information in any manner other than as expressly provided in the consent artefact or through additional consent provided by you.
In addition to the above, Epifi may gather your information for risk assessment of your profile per the applicable SEBI regulations. For such purpose, Epifi may request details of:
(i) age;
(ii) investment objective;
(iii) income details;
(iv) existing investments;
(v) risk appetite/tolerance;
(vi) liability/borrowings.
We may process this information to assess your ability to absorb losses and understand your tolerance for capital loss. We will communicate our assessment of your profile and may identify suitable products or schemes based on your evaluation. We will store details/reports of such risk assessment of your profile for our records in accordance with the applicable SEBI regulations.
Notice 📋️
How this Company may send or receive a legal notice and the various forms of notice dispatch. Also – in the rare occasion that a user isn’t satisfied with our Services – here’s how they should write in.
The Company may give notice to the user, under these T&Cs, electronically to the user’s mailbox (regarded as being in writing), or may also deliver the notice by hand or by registered post to the address provided by the user. In case you need to write to us, do so to the Company address. Our office is at:
Epifi Wealth Private Limited,
Salarpuria Sattva Knowledge Court,
Survey No.77, Plot no. 9, 06th Floor,
Doddenakundi, KR Puram Hobli,
Bangalore East - 560048
The Company may provide notice of a general nature regarding the Services, Platform and T&Cs, which apply to all users on its Platform. The Company may also employ customised messages sent to the user over their mobile phone via Short Messaging Service. Such notices are deemed to have been served individually to each user.
Disclaimer of Liability ⚠️️
The platform functions round the clock. Yet, Epifi shall not remain accountable for service outages during specific scenarios. Our reasons range from natural disasters to your phone getting stolen and everything in between.
Epifi and AMC shall not be responsible for any failure on the user’s part to utilise the services if they are not within the geographical range within which the services are offered. Further, under no circumstance shall the company be held liable if the services are not available for reasons including but not limited to:
a. Natural calamities;
b. Legal restraints;
c. System error;
d. Faults in the telecommunication network;
e. Other Network failure reasons; or
f. Any other cause beyond our control.
In no event shall Epifi be liable for any loss or unavailability of, or damage or alteration to data, unauthorised access of, lost revenue, lost profits, failure to realise expected savings, damage to reputation, business interruption, downtime costs, or any indirect, incidental, consequential, special, punitive, exemplary or any similar type of damages arising out of or in any way related to these T&Cs or the use or the inability to use the content, weblink, services, or platform by the users , even if advised of the possibility of such damages.
The user shall immediately inform the company either through the self-help tools available on the platform (or by contacting our customer support staff) if they have reason to believe that:
a. their mobile phone number has been allotted to another person;
b. there has been an unauthorised transaction in their account; or
c. that their mobile phone is lost or compromised.
You also agree that Epifi will not be liable for the loss or damage of confidential information or data of the users arising because of an event or a series of related events that is beyond the control of Epifi including failures or problems with the internet, attempted hacker attacks, hacker attacks, denial of service attacks, virus or malicious software attacks or infections and other events of like nature.
Indemnity 🔗
If we were in kindergarten, this is the part where we tell you, ’Told you so!’.
Forced analogy aside, the long sentence below states that you agree to not hold us liable in a court of law.
Mostly if – something goes wrong because of your actions on our App or Platform.
• In consideration of the company providing the services, you agree to indemnify, defend, save, keep indemnified and hold harmless the company (including its affiliates) from (and against) all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses that the company may incur (including reasonable attorney fees, expenses, and other charges), at any time, as a consequence of your acting on or omitting or refusing to act on any instruction(s) given by the company for the use of the services.
Governing Law 📜
Details of the legal system we abide by – this is implied because we are an Indian organisation, but it’s always best to specifically mention things.
• These T&Cs and the use of our company’s services shall be governed by the laws of the Republic of India. The mere fact that a user can access the services in a country other than India shall not be interpreted to imply that the laws of the said country govern these T&Cs or the services.
Confidentiality 🔒
Never disclose private information that you come across while using our platform; it reflects poorly on all of us. Unless, of course, it’s because of something drastic like a court order!
The user agrees not to directly or indirectly disclose or attempt to use or personally benefit from any non-public information that they may learn on the platform or through our services and hold such non-public information strictly on a confidential basis. This obligation shall continue until the non-public information becomes publicly known — if a user is compelled by a court order or any other legal/statutory authority to divulge the company’s confidential information (or the services). In that case, the user agrees to notify and cooperate with the company promptly and diligently in protecting such data to the extent possible under applicable.
The company would access, preserve, and disclose the user’s information if required to do so by law, or if the company believes (in good faith) that it is reasonably necessary in order to:
a. respond to claims asserted against the company or to comply with a legal process;
b. prevent fraud, risk assessment, investigation, user and platform support, product development, debugging purposes and protecting the rights, property, or safety of the company (and its affiliates), its users, or members of the public.
Communication from Epifi 📞
Occasionally, we will contact you to convey critical information. No, we promise not to blitzkrieg your device with notifications. We’ll reach out only when essential. This section is regarding that.
The user agrees to receive alerts, notifications, offers, discounts, and other such general communication messages via text messages, WhatsApp messages, push notifications, by emails, or various other modes of communication as indicated by Epifi, as a part of the user’s use of the services.
The user shall not hold the company liable for any loss, damages, claim, or expense, including legal costs, incurred or suffered by the user on account of such facility.
The user shall immediately inform the company if the user observes any error in the information provided in the alert. Subsequently, we will make the best possible efforts to rectify the error as early as possible.
Fees 💸
We believe in complete transparency. There are no hidden fees on our platform. Our nominal charges, wherever specified, are for the services. Nevertheless, we do have specific terms regarding them.
The company may, if required by law, change any fee or charge or institute new fees. The user agrees to pay all charges so levied – provided there is an intimation of the prices before the change.
The company would determine the fee to be paid by a user in its sole discretion, and any fees charged will be inclusive of all applicable taxes, which the user will be liable to pay.
Assignment ✅
After you sign up to use our services, you are legally bound to comply with our T&C's.
• You will not assign or transfer any rights, obligations, or privileges you have under these T&Cs without the prior written consent of Epifi. These T&Cs are binding on your valid successors and permitted assigns. Any assignment or transfer in violation of this clause will be deemed void.
Investor Charter 📃
A. Vision and Mission Statements for investors
B. Details of business transacted by Epifi Wealth with respect to the investors
- To enter into an agreement with the client providing all details including fee details, aspects of Conflict of interest disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk–profiling and suitability assessment of the client.
- To conduct an audit annually.
- To disclose the status of complaints on its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e. Head office/ regional/ local Office) on its website.
- To employ only qualified and certified employees.
- To deal with clients only from the official number.
- To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
- To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers.
- Not to discriminate in terms of services provided, among clients opting for same/similar products/services offered by us.
C. Details of services provided to investors (No Indicative Timelines)
- Sharing of the agreement copy
- Completing KYC of clients
- To provide full disclosure about its business, affiliations, compensation in the agreement.
- To not access the client's accounts or holdings for offering advice.
- To disclose the risk profile to the client.
- To disclose any conflict of interest of the investment advisory activities with any of our other activities.
- To disclose the extent of use of Artificial Intelligence tools in providing investment advisory services.
- To provide investment advice to the client based on the client's risk-profiling and suitability.
- To treat all advisory clients with honesty and integrity.
- To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc. relating to the products or securities advised by us.
- To provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products/services.
- To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
- To disclose the timelines for the various services provided by us to clients and ensure adherence to the said timelines.
D. Details of grievance redressal mechanism and how to access it
Investor can lodge a complaint/grievance against us in the following ways:
In case of any grievance/complaint, an investor can reach out to us at help@fi.care, in-app chat, or 080-47485490, and we shall strive to redress the grievance immediately, but not later than 21 days of receiving the grievance.
- SCORES 2.0 (a web-based centralised grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner) https://scores.sebi.gov.in
Two-level review for complaint/grievance against investment adviser:
- First review done by the designated body (IAASB)
- Second review done by SEBI
- Email to designated email ID of IAASB
If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform https://smartodr.infor its resolution through online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education,Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051
E. Rights of the investors
- Right to Privacy and Confidentiality
- Right to Transparent Practices
- Right to Fair and Equitable Treatment
- Right to Adequate Information
- Right to Initial and Continuing Disclosure
- Right to receive information about all the statutory and regulatory disclosures.
- Right to Fair and True Advertisement
- Right to Awareness about Service Parameters and Turnaround Times
- Right to be informed of the timelines for each service
- Right to be Heard and Satisfactory Grievance Redressal
- Right to have timely redressal
- Right to Suitability of the Financial Products
- Right to Exit from Financial product or service in accordance with the terms of the investment advisory agreement
- Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
- Additional Rights to vulnerable consumers
- Right to get access to services in a suitable manner even if differently abled
- Right to provide feedback on the financial products and services used
- Right against coercive, unfair, and one-sided clauses in financial agreements
F. Expectations from the investors (Responsibilities of investors)
- Always deal with SEBI-registered Investment Advisers.
- Ensure that the Investment Adviser has a valid registration certificate.
- Check for the SEBI registration number.
- Please refer to the list of all SEBI registered Investment Advisers which is available on the SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
- Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- You may make payment of advisory fees through Centralised Fee Collection Mechanism (CeFCoM) of IAASB if the investment adviser has opted for the mechanism.
- Always ask for your risk profiling before accepting investment advice. Insist that the Investment Adviser provides advice strictly on the basis of your risk profiling and takes into account available investment alternatives.
- Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
- Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
- Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
- Be vigilant in your transactions.
- Approach the appropriate authorities for redressal of your doubts/grievances.
- Inform SEBI about Investment Advisers offering assured or guaranteed returns.
- Always be aware that you have the right to exit the service of an Investment Adviser
- Always be aware that you have the right to seek clarifications and clear guidance on advice
- Always be aware that you have the right to provide feedback to the Investment Adviser in respect of services received.
- Always be aware that you will not be bound by any clause, prescribed by the investment adviser, that contravenes any regulatory provisions.
- Don't fall for stock tips offered under the pretext of investment advice.
- Do not provide funds for investment to the Investment Adviser.
- Don't fall for the promise of indicative, exorbitant, or assured returns by the Investment Advisers. Don't let greed overcome rational investment decisions.
- Don't fall prey to luring advertisements or market rumours.
- Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
- Don't take decisions just because of repeated messages and calls by Investment Advisers.
- Do not fall prey to limited-period discounts or other incentives, gifts, etc., offered by Investment advisers.
- Don't rush into making investments that do not match your risk-taking appetite and investment goals.
- Do not share login credentials and passwords for your trading, demat, or bank accounts with the Investment Adviser.
Customer Grievance
Customer Grievance
For this policy,Grievances or complaintsincludes any communication that expresses dissatisfaction. It could be concerning our conduct or any act of omission, commission or deficiency of service. And by nature, any communication which requires a solution/support.
However, it does not include the following:
(a) complaints that are incomplete or unspecific;
(b) communications that offer suggestions;
(c) communications seeking guidance or explanation.
Our Aim
We aim to be a customer-centric company and believe in providing our customers with the best experiences/services. Our approach toward customer grievance redressal covers the parameters mentioned below:
a. Customers are treated fairly and transparently — without bias at all times;
b. Complaints raised by customers are attended to with utmost importance and courtesy. And always in a time-bound manner;
c. Develop and maintain an adequate and timely organisational framework to promptly address and resolve customer grievances fairly and equitably
d. Customers are made fully aware of avenues for grievance redressal;
• within the organisation (ensuring adequate procedures are in place for expeditious grievance redressal);
• with the SEBI (SCORES) app.
e. Customer grievances pertaining to financial products in which investments have been made based on investment advice shall fall within the purview of the regulator of such financial products.
f. We have established an adequate and efficient monitoring mechanism to oversee the functioning of the grievance redressal function.
Complaint Mechanism
For this policy,Grievances or complaintsincludes any communication that expresses dissatisfaction. It could be concerning our conduct or any act of omission, commission or deficiency of service. And by nature, any communication which requires a solution/support.
However, it does not include the following:
(a) complaints that are incomplete or unspecific;
(b) communications that offer suggestions;
(c) communications seeking guidance or explanation.
• e-mail at help@fi.care or
• by making a call to our customer care executive at 080-47485490 or
• via in-app chat
All of which aim to provide timely resolution to queries/complaints across channels. Post receipt of the queries/complaints, the customer service team shall send a response to the customers acknowledging the complaint. The customers can also request a call back for a query, and we would be happy to reach out to the customer.
In the unlikely event that a customer's issue remains unresolved to their satisfaction for up to 30 days — the customer can file a complaint with the SEBI (SCORES) at http://scores.gov.in Alternately, they may also write to any of the regional SEBI offices https://www.sebi.gov.in/department/regional-offices-43/contact.html. Customers may also access SCORES through the SCORES mobile application, available for free here:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
Customers can also opt for online resolution of the dispute on the SMART ODR Portal at https://smartodr.in For details on the process, please click here.
Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Alok Kumar Singh | Salarpuria Sattva Knowledge Court, Survey No. 77, Plot no.9, 06th Floor, Doddenakundi, KR Puram Hobli Bangalore East Taluk Bangalore KA 560048 IN | 080-47485490 | help@fi.care | 10:30 AM - 5:30 PM |
| Head of Customer Care | Srinivas Rokkam | Same as above | 080-45234395 | escalationsdesk@fi.care | 10:30 AM - 5:30 PM |
| Compliance Officer | Raghuvamsi Meka | Same as above | 080-45234396 | compliance.wealth@epifi.com | 10:30 AM - 5:30 PM |
| Whole Time Director | Sumit Gwalani | Same as above | 080-45234397 | bod.wealth@epifi.com | 10:30 AM - 5:30 PM |
| Principal Officer | Akhilesh Agrawal | Same as above | 080-45234398 | principalofficer.wealth@epifi.com | 10:30 AM - 5:30 PM |
Regulatory Disclosure
SEBI requires RIAs to disclose complaint status on their homepage. Pursuant to the same, please note:
Data for the month ending - May 2025
| Received From | Pending at the end of last month | Received | Resolved | Total pending | Pending complaints > 3 months | Average resolution time (in days) |
|---|---|---|---|---|---|---|
| Directly from investors | 6 | 28 | 20 | 14 | 1 | 8 |
| SEBI (Scores) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 6 | 28 | 20 | 14 | 1 | 8 |
Number of complaints received during month against the IA due to impersonation by some other entity: 0
Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints (last 12 Months)
| Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|
| June, 2024 | 83 | 141 | 166 | 58 |
| July, 2024 | 58 | 98 | 132 | 24 |
| August, 2024 | 24 | 48 | 61 | 5 |
| September, 2024 | 5 | 46 | 33 | 24 |
| October, 2024 | 24 | 178 | 186 | 16 |
| November, 2024 | 16 | 40 | 26 | 30 |
| December, 2024 | 30 | 59 | 67 | 22 |
| January, 2025 | 22 | 70 | 46 | 46 |
| February, 2025 | 46 | 32 | 59 | 19 |
| March, 2025 | 19 | 21 | 33 | 7 |
| April, 2025 | 7 | 11 | 12 | 6 |
| May, 2025 | 6 | 28 | 20 | 14 |
| Grand Total | - | 722 | 841 | - |
Resolved - Inclusive of complaints of previous months resolved in the current month.
Pending - Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|
| 2020-21 | 0 | 0 | 0 | 0 |
| 2021-22 | 0 | 3 | 0 | 3 |
| 2022-23 | 3 | 3995 | 3895 | 103 |
| 2023-24 | 103 | 3799 | 3884 | 18 |
| 2024-25 | 18 | 1023 | 1034 | 7 |
| Grand Total | 0 | 8817 | 8813 | 0 |
Resolved - Inclusive of complaints of previous years resolved in the current year.
Pending - Inclusive of complaints pending as on the last day of the year.
SEBI regional office address
2nd Floor, Jeevan Mangal Building,
No.4, Residency Road,
Bengaluru - 560025, Karnataka
Tel. Board: +91-080-22222262/ 22222264/ 2222 2283
E-mail: bangalore-lo@sebi.gov.in
Principal officer details
Akhilesh Agrawal
E-mail: principalofficer.wealth@epifi.com
Disclosure
| Sr. no | Financial Year | Compliance Audit Status | Remarks, If any |
|---|---|---|---|
| 1 | FY 2020-21 | Conducted | N.A. |
| 2 | FY 2021-22 | Conducted | N.A. |
| 3 | FY 2022-23 | Conducted | N.A. |
| 4 | FY 2023-24 | Conducted | N.A. |
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