These general terms provide the outline of your access to the weblink: https://fi.money. It consists of the mobile application (available in Android and iOS) by the name of “Epifi” (collectively, “Platform”, and all mini-links within). It also covers the use of Services (as defined below) provided to you (“You”, and “User” as the context may require) (as specified beneath) by Epifi Wealth Private Limited (“Epifi”, “Company”, “We”, “Our” and “Us” as the context may require). By accessing or using our weblink, services, platform, or mini-links, including all our content or information shared there (“Our Content”), you acknowledge that you have read, understood and agreed to be bound by our T&Cs. We politely insist that you read these T&Cs carefully. We only grant you a limited, exclusive, non-assignable, and non-transferable license to access our content on the express condition that you have agreed to abide by our T&Cs.
In addition to these T&Cs, our weblink, platform, or services may also contain separate terms and conditions. We recommend that you read those additional terms and conditions carefully too. By accessing our content, you agree to be bound by those terms and conditions as well.
What do these terms provide?
As part of our endeavour to provide you with the best and updated services, we continuously strive to improve them. Occasionally, this means we add or remove features and functionalities; increase or decrease limits to our services; start offering new services or stop providing old ones. If we make any material change(s) that negatively impact your use of our services, we will provide you with reasonable advance notice. This is to ensure that you are not caught off-guard during such rare instances.
• AMC means Asset Management Company
• Business Days means days in which banks are open for business in Mumbai (India), New Delhi (India) and Bengaluru (India).
• SEBI means the Security and Exchange Board of India.
• Service(s) or Platform means and includes the following features in the mobile application and/or website as provided by Epifi, collectively referred to as the “Services”:
- Wealth and Financial management services
- Quick Response codes (also known as QR Codes)
- Fi Rewards
- Share Trading / Securities / PMS / Mutual Funds / Commodities (as permitted by SEBI)
- Advisory Services
- Insurance Products / Services (as permitted by IRDA)
- Credit Bureau and Scores
- E-commerce Transactions
- Financial Aggregation / Lead Generation
- Investments
- Any other product/service offered by Epifi from time to time.
• Fi-Federal Savings Account shall mean the savings bank account set up by the user with Federal Bank Limited as part of the registration process for availing the services from Epifi.
• Service Provider means and includes a company, partnership, or any such entity whose facilities are used by us to provide the services to users throughout the platform.
• Payment Systems Provider means the banks and other financial institutions (as defined in the Payments and Settlement Systems Act, 2007) with whom the Company has agreed to facilitate Payment Transactions.
• Politically Exposed Person means an individual who holds (or someone who has been entrusted with) a prominent public position in India.
• User means any person (“You”) who signs up on the company’s app using the platform, mobile application and/or website. It also applies to those who transact or benefit from any of our services through the platform.
• Know Your Customer (“KYC”) means the ‘know-your-customer’ requirements prescribed under various laws and regulations issued by the RBI and SEBI (or such other applicable regulators/authorities from time-to-time). To fulfil such KYC requirements, Epifi procures personal identification details from you before any services can be delivered.
• IRDA means the Insurance Regulatory and Development Authority.
Essentially, by using and signing up for the Services offered by Epifi, I acknowledge and confirm that:
• I am competent to enter into a contract under the laws of my country.
• All information provided by me to Epifi — for registration and investments — is true and correct.
• I have read and understood the Privacy Policy.
• I have understood and agreed to abide by the T&Cs below.
• I am an Indian resident. And as per the applicable Indian tax laws, I’m subject to tax payments and filings in India.
• I am not a United States Person (U.S. person), as defined under the laws of the United States of America, or a resident of Canada or any Financial Action Task Force (FATF) declared non-compliant country or territory.
• I am not a Politically Exposed Person.
• I will only use my Fi-Federal Savings Account as the source of funds for all my investments through the Services.
There’s no point beating around the bush! So, here it goes. Yes, we ask you to provide personal information – only whatever’s required by law. Do make sure that the information provided is accurate and complete. All this data, once secured, forms the crux of the essential services we offer, some of which may have a nominal fee attached to them. And yes, we strive to protect your data at all times. In case you’re wondering how securely we do so, please check our easy-to-read Privacy Policy.
You shall also guard your mobile phone number and other account-related information. You shall remain fully and wholly answerable for:
- any unauthorised use of your mobile/laptop email on the platform
- all authorised transactions on your mobile/email on the platform
This is a long~ish section where we divulge things of supreme importance for all parties involved. It explains what the must-comply duties are for Epifi. And things that can be considered as specific responsibilities of the bank. Key points include:
• Epifi will comply with all applicable SEBI and RBI regulations.
• Though there may be several mutual fund schemes, other market-linked schemes/products on our platform, we do not endorse any in particular and remain neutral.
• Users have the complete freedom to pick and choose where to invest.
From breaching the T&Cs to duplicating portions of the platform, and everything in between.
Here are absolute NO-NOs that every user should be aware of. Some necessary content permissions that you grant us while signing up for our platform. P.S. Our logo and brand name are ours alone. We’d appreciate it if you don’t mess with it. Thanks!
You understand that your personal information (including your credit information) may be transferred to other parties to provide you with our services, and you consent to such transfer. For more information on how securely & respectfully we do this, please refer to our Privacy Policy.
We respect your right to ownership of your data (created or stored by you) on the platform. You acknowledge granting Epifi the permission to access, copy, distribute, store, transmit, reformat, publicly display, and perform your content as per these T&Cs. We will make all reasonable efforts to ensure that your information is kept confidential. However, we will not be responsible for any disclosure or leakage of confidential information or loss or damage to your devices due to theft, negligence, or failure on your part to practise safe computing.
In your use of our content, services, or platform you agree not to:
- defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others users or the company;
- publish, post, distribute or disseminate any defamatory, libellous, infringing, obscene, pornographic, indecent, invasive of privacy, racially or ethnically objectionable, disparaging, or unlawful material or information;
- upload files that contain software or other material protected by intellectual property laws (or by rights of privacy/publicity) unless you own or control the rights to that or have received all necessary consents and the prior written permission of the company;
- upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;
- conduct or forward surveys, contests, or chain letters;
- download or distribute any file posted by another user that you know cannot be legally distributed in such manner.
Epifi will require your consent to receive or share your information through recognised account aggregators to provide services or use your content. You also accept and agree to provide your consent as required by recognised account aggregators under the consent artefact prescribed under the relevant RBI regulations, including:
(i) identity of the user and optional contact information;
(ii) nature of the financial information requested;
(iii) purpose of collecting such information;
(iv) identity of the recipients of the information, if any;
(v) URL or other address to which notification needs to be sent every time the consent artefact is used to access information;
(vi) consent creation date, expiry date, identity and signature/ digital signature of the account aggregator;
(vii) And/or any other attribute as may be prescribed by the RBI.
In addition to the above, Epifi may gather your information for risk assessment of your profile per the applicable SEBI regulations. For such purpose, Epifi may request details of:
(i) age;
(ii) investment objective;
(iii) income details;
(iv) existing investments;
(v) risk appetite/tolerance;
(vi) liability/borrowings.
The Company may give notice to the user, under these T&Cs, electronically to the user’s mailbox (regarded as being in writing), or may also deliver the notice by hand or by registered post to the address provided by the user. In case you need to write to us, do so to the Company address. Our office is at:
Epifi Wealth Private Limited,
Salarpuria Sattva Knowledge Court,
Survey No.77, Plot no. 9, 06th Floor,
Doddenakundi, KR Puram Hobli,
Bangalore East - 560048
Epifi and AMC shall not be responsible for any failure on the user’s part to utilise the services if they are not within the geographical range within which the services are offered. Further, under no circumstance shall the company be held liable if the services are not available for reasons including but not limited to:
a. Natural calamities;
b. Legal restraints;
c. System error;
d. Faults in the telecommunication network;
e. Other Network failure reasons; or
f. Any other cause beyond our control.
The user shall immediately inform the company either through the self-help tools available on the platform (or by contacting our customer support staff) if they have reason to believe that:
a. their mobile phone number has been allotted to another person;
b. there has been an unauthorised transaction in their account; or
c. that their mobile phone is lost or compromised.
If we were in kindergarten, this is the part where we tell you, ’Told you so!’.
Forced analogy aside, the long sentence below states that you agree to not hold us liable in a court of law.
Mostly if – something goes wrong because of your actions on our App or Platform.
• In consideration of the company providing the services, you agree to indemnify, defend, save, keep indemnified and hold harmless the company (including its affiliates) from (and against) all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses that the company may incur (including reasonable attorney fees, expenses, and other charges), at any time, as a consequence of your acting on or omitting or refusing to act on any instruction(s) given by the company for the use of the services.
Details of the legal system we abide by – this is implied because we are an Indian organisation, but it’s always best to specifically mention things.
• These T&Cs and the use of our company’s services shall be governed by the laws of the Republic of India. The mere fact that a user can access the services in a country other than India shall not be interpreted to imply that the laws of the said country govern these T&Cs or the services.
The company would access, preserve, and disclose the user’s information if required to do so by law, or if the company believes (in good faith) that it is reasonably necessary in order to:
a. respond to claims asserted against the company or to comply with a legal process;
b. prevent fraud, risk assessment, investigation, user and platform support, product development, debugging purposes and protecting the rights, property, or safety of the company (and its affiliates), its users, or members of the public.
After you sign up to use our services, you are legally bound to comply with our T&C's.
• You will not assign or transfer any rights, obligations, or privileges you have under these T&Cs without the prior written consent of Epifi. These T&Cs are binding on your valid successors and permitted assigns. Any assignment or transfer in violation of this clause will be deemed void.
Vision -
Invest with knowledge & safety.
Mission -
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
• To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
• To do a proper and unbiased risk – profiling and suitability assessment of the Client.
• To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
• To conduct audit annually.
• To disclose the status of complaints in its website.
• To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
• To employ only qualified and certified employees.
• To deal with clients only from official number.
• To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
Onboarding of Clients
• Sharing of agreement copy
• Completing KYC of clients
Disclosure to Clients
• To provide full disclosure about its business, affiliations, compensation in the agreement.
• To not access client’s accounts or holdings for offering advice.
• To disclose the risk profile to the client.
• To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
• In case of any grievance / complaint, an investor can reach out to us at help@fi.care or 080-47485490.
• If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
• With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
Do’s
• Always deal with SEBI registered Investment Advisers.
• Ensure that the Investment Adviser has a valid registration certificate.
• Check for SEBI registration number
Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
• Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
• Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
• Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
• Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
• Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
• Be vigilant in your transactions.
• Approach the appropriate authorities for redressal of your doubts / grievances.
• Inform SEBI about Investment Advisers offering assured or guaranteed returns
Don’ts
• Don’t fall for stock tips offered under the pretext of investment advice.
• Do not provide funds for investment to the Investment Adviser.
• Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers.
• Don’t let greed overcome rational investment decisions.
• Don’t fall prey to luring advertisements or market rumors.
• Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
• Don’t take decisions just because of repeated messages and calls by Investment Advisers.
• Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
• Don’t rush into making investments that do not match your risk taking appetite and investment goals..
• Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
For this policy,`Grievances or complaints`includes any communication that expresses dissatisfaction. It could be concerning our conduct or any act of omission, commission or deficiency of service. And by nature, any communication which requires a solution/support.
However, it does not include the following:
(a) complaints that are incomplete or unspecific;
(b) communications that offer suggestions;
(c) communications seeking guidance or explanation.
We aim to be a customer-centric company and believe in providing our customers with the best experiences/services. Our approach toward customer grievance redressal covers the parameters mentioned below:
a. Customers are treated fairly and transparently — without bias at all times;
b. Complaints raised by customers are attended to with utmost importance and courtesy. And always in a time-bound manner;
c. Develop and maintain an adequate and timely organisational framework to promptly address and resolve customer grievances fairly and equitably
d. Customers are made fully aware of avenues for grievance redressal;
• within the organisation (ensuring adequate procedures are in place for expeditious grievance redressal);
• with the SEBI (SCORES) app.
e. Customer grievances pertaining to financial products in which investments have been made based on investment advice shall fall within the purview of the regulator of such financial products.
f. We have established an adequate and efficient monitoring mechanism to oversee the functioning of the grievance redressal function.
Customers can contact our 24x7 customer service team (i.e. customer care executive) via
• e-mail at help@fi.care or
• by making a call to our customer care executive at 080-47485490 or
• via in-app chat
All of which aim to provide timely resolution to queries/complaints across channels. Post receipt of the queries/complaints, the customer service team shall send a response to the customers acknowledging the complaint. The customers can also request a call back for a query, and we would be happy to reach out to the customer.
In the unlikely event that a customer's issue remains unresolved to their satisfaction for up to 30 days — the customer can file a complaint with the SEBI (SCORES) at http://scores.gov.in Alternately, they may also write to any of the regional SEBI offices https://www.sebi.gov.in/department/regional-offices-43/contact.html. Customers may also access SCORES through the SCORES mobile application, available for free here:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
SEBI regional office address
2nd Floor, Jeevan Mangal Building,
No.4, Residency Road,
Bengaluru - 560025, Karnataka
Tel. Board: +91-080-22222262/ 22222264/ 2222 2283
E-mail: bangalore-lo@sebi.gov.in
Principal officer details
Praneet Battina
E-mail: praneet@epifi.com
Fi is a money management platform that re-imagines the banking experience in India. The Fi account, in partnership with Federal Bank, is a digital bank account that gives you the fastest way to open a bank account online.
Epifi Wealth Pvt Ltd is a SEBI Registered Non Individual Investment Advisor (INA200015185)
You can do everything from the Fi App, including p2p payments, fund transfers, bill payments, and more, with features to automate every action. You also get a Fi-Federal co-branded Debit Card, spends insights and tools to grow your investment and earn rewards.
Epifi Wealth Pvt Ltd Salarpuria Sattva Knowledge Court, Survey No. 77, Plot no.9, 06th Floor, Doddenakundi,KR Puram, Hobli, Bangalore East, Karnataka 560048.