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Frequently Asked Questions
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FAQ
Salary Accounts
Salary Accounts
General Enquiries
What is a Fi Salary Program?
How do I enroll for Fi Salary Program?
Already received your salary on Fi?
What benefits does the Fi Salary Program provide?
Who is eligible for a Fi Salary Program?
Why is the Salary Program ending for individual users
How can users retain access to the Salary Program?
How are users being migrated?
Will any fees change?
Are there fees for upgrading or downgrading plans?
Registration issues
Not able to find my employer
I submitted payslips, but have not got a response!
Entered incorrect employer at the time of registration. How can I change it?
I completed a KYC call but was not able to register for Fi Salary Program.
Unlocking Benefits
Completed registration, but benefits aren't unlocked
Received salary in my Federal Bank Savings Account via Fi, but salary benefits did not get activated
How do I know my salary has arrived in my Account?
Plan Eligibility & Changes
Why has my salary account plan changed?
What is the eligibility criteria for the Salary Program?
I earn more than ₹25,000, but I am in Salary Basic. Why?
My account was downgraded to Salary Basic incorrectly. What should I do?
How can I enroll in the Fi Salary Program?
Rewards & Benefits
What Reward benefits do I get?
What is the difference in rewards percentage?
Is health insurance included in both plans?
How can I use the Fi-Points?
I used to get monthly merchant vouchers, but I don’t see them now. Why?
Do I get a free cheque book?
Is my debit card free under the Salary Program?
I was charged for my Debit Card even though it should be free. Why?
When will the Debit Card charge be refunded? What is the refund process?
Are there any AMC charges for Salary and Salary Basic plans?
I was charged AMC, but I am on Salary Basic. Why?
Forex & Other Charges
Are there any Forex charge benefits available under the Salary program?
I was charged Forex fees, but I have a Salary account. Why?
Is there any AMB requirement for Salary or Salary Basic plans?
Plan Upgrade/Downgrade
I was on the Salary plan, but now I am in Salary Basic. Why?
How can I upgrade to the Salary plan from Salary Basic Plan?
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