Frequently Asked Questions
We'll do our utmost to address every concern — regarding your:
Federal Bank Savings Account
Personal Loan (Lending)
Credit Card
Epifi Wealth - Investment Advisory Department
Note: No issue can jump directly from Level 1 to Level 3!
BANKING
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out at escalationsdesk@fi.care
Level 2:
If you are not happy with the resolution, please contact the Nodal Officer.
Email: grievanceescalations@federalbank.co.in
Nikhil A
Associate Vice President
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
LENDING
Federal Bank
Level 1:
Email - You can write to contact@federalbank.co.in
Level 2:
GRO Name – Mr. Nikhil A
GRO Email – dlcare@federalbank.co.in
GRO Phone No – 0484 6147400
Level 3:
If you are still not satisfied with the resolution of your complaint, you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
Liquiloans
Level 1:
Fi Money (LSP) GRO details:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Write us at: help@fi.care.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer's Name: Mr V. Balamurugan
Address: 2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai – 400059
Email: grievances@liquiloans.com
Phone: 02247779519
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
IDFC First Bank
Level 1:
Fi Money (LSP) GRO details:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Write us at: help@fi.care.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Vipul Raj
Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: PNO@idfcfirstbank.com
Phone: 1800 209 9771
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Aditya Birla Finance Limited
Level 1:
Email - You can write to care.digitalfinance@adityabirlacapital.com
Level 2:
Grievance Redressal Officer Name: Ms. Shruti Sarraf
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Email: grievance.finance@adityabirlacapital.com
Phone: 080 – 45860196
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Stock Guardians (Fi Loans)
Level 1:
Fi Money (LSP) GRO details:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Write us at: help@fi.care.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Mr Vinod G
Address: 102/C, Mittal Tower, 210, Nariman Point, Mumbai, Maharashtra, India - 400021
Email: nodal.gro@stockguardians.com
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Moneyview
Level 1:
Telephone - You can reach Moneyview customer care at 080-69390476.
Email - Reach Moneyview at: care@moneyview.in
Level 2:
Grievance Redressal Officer Name: Mr. Venkatraman Narayan
Address: Moneyview, 2nd Floor, The Address , Kadubeesanahalli, Bangalore 560087
Email: grievance@moneyview.in
Phone: 080 6939 0476
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Bajaj Finserv
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Ganesh Iyer
Email: grievanceredressalteam@bajajfinserv.in
Phone: 022 41803901
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level 1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Innofin
Fi Money (LSP) GRO details:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Write us at: help@fi.care.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Lender GRO details
Level 1:
As the company operates through a web-based P2P platform, the customer needs to lodge a complaint/grievance by sending a mail to cs@lendenclub.com or to the company through the official website https://www.lendenclub.com/ with subject line "Complaint & Grievance Register".
The company shall respond to the complaint within 15 working days (The office would be operational between 10.00 am to 6.30 pm from Monday to Friday (except a Public Holiday)) from the date of receipt of the complaint.
The Company shall examine and respond to the complaint via email or phone (recorded lines). In a case where the complaint requires more than the stipulated time, reasonable justification shall be provided by the Company.
Level 2:
If the customer is still not satisfied with the response received, or if the customer does not receive any response within 15 working days, then the customer can write, mail, fax or call the Grievance Redressal Officer of the company as mentioned below:
Name: Mr. Aditya Shirodkar
Address: Gala 101, CTS No. 141, Kuber Chembers, Datta Mandir Road, Malad East, Mumbai – 400097, Maharashtra, India.
E-mail ID: grievance@lendenclub.com
Contact Number: 022 48913091
The Grievance Redressal Officer should maintain a detailed record of all the complaints/grievances received through any of the mediums above and ensure that the same are redressed within 15 working days.
Level 2:
If customers' complaints still remain unresolved and are not redressed within a period of one month, then the customers may approach the regulatory authority of Non-Banking Financial Companies, i.e., Reserve Bank of India for the redressal of customer complaints at the below address/es:
Name: The Officer In-Charge
Address: Centralised Receipt & Processing Centre (CRPC) Reserve Bank of India 4th floor, Sector 17, Chandigarh – 160017
E-mail ID: crpc@rbi.org.in
Toll Free Number: 14448
CREDIT CARD
Level 1:
Telephone – For Fi-Federal Credit Card queries, you can reach Federal Bank customer care at 1800 296 1199
Email – You can also write to federalficards@federalbank.co.in for credit card support.
Level 2:
If you are not happy with the resolution, please contact the Nodal Officer.
Email: grievanceescalations@federalbank.co.in
Nikhil A
Associate Vice President
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
EPIFI WEALTH – INVESTMENT ADVISORY DEPARTMENT
Level 1:
Telephone: You can reach Fi Money customer care at 080-47485490.
App: If you are a Fi Money user, message us via the in-app chat feature.
Email: Reach us at help@fi.care and mention the ticket number in the subject line.
We currently do not charge any fees for investments in mutual funds made through our platform.
If and when we introduce investment advisory products, clients will be informed in advance about any applicable fees.
Level 2:
If you are not satisfied with the resolution provided at Level 1, you may escalate the issue to our Grievance Redressal Officer:
Name: Mr. Srinivas R
Email: grievanceofficer@fi.care
Level 3:
If your issue remains unresolved or you have not received a satisfactory response within 30 days of raising the complaint at Level 1, you may escalate the matter to SEBI:
SCORES Portal: http://scores.gov.in
Regional SEBI Offices:https://www.sebi.gov.in/department/regional-offices-43/contact.html
SCORES Mobile App: Download here
SMART ODR Portal (for online dispute resolution): https://smartodr.in
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