We'll do our utmost to address every concern — regarding your:
Note: No issue can jump directly from Level 1 to Level 3!
BANKING
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out at escalationsdesk@fi.care
Level 2:
If you are not happy with the resolution, please contact the Nodal Officer.
Email: grievanceescalations@federalbank.co.in
Nikhil A
Associate Vice President
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
LENDING
Federal Bank
Fi Money (LSP) GRO details
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceescalations@federalbank.co.in
Bank GRO details
GRO Name – Mr. Nikhil A
GRO Email – dlcare@federalbank.co.in
GRO Phone No – 0484 6147400
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
Liquiloans
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer's Name: Mr V. Balamurugan
Address: 2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai – 400059
Email: grievances@liquiloans.com
Phone: 02247779519
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
IDFC First Bank
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Vipul Raj
Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: PNO@idfcfirstbank.com
Phone: 1800 209 9771
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Aditya Birla Finance Limited
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Ms. Shruti Sarraf
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Email: grievance.finance@adityabirlacapital.com
Phone: 080 – 45860196
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Stock Guardians (Fi Loans)
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Mr Vinod G
Address: 102/C, Mittal Tower, 210, Nariman Point, Mumbai, Maharashtra, India - 400021
Email: nodal.gro@stockguardians.com
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Moneyview
Level 1:
Telephone - You can reach Moneyview customer care at 080-69390476.
Email - Reach Moneyview at: care@moneyview.in
Level 2:
Grievance Redressal Officer Name: Mr. Venkatraman Narayan
Address: Moneyview, 2nd Floor, The Address , Kadubeesanahalli, Bangalore 560087
Email: grievance@moneyview.in
Phone: 080 6939 0476
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Bajaj Finserv
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Ganesh Iyer
Email: grievanceredressalteam@bajajfinserv.in
Phone: 022 41803901
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
CREDIT CARD
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out at escalationsdesk@fi.care
Level 2:
If you are not happy with the resolution, please contact the Nodal Officer.
Email: grievanceescalations@federalbank.co.in
Nikhil A
Associate Vice President
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
EPIFI WEALTH – INVESTMENT ADVISORY DEPARTMENT
Level 1:
Telephone: You can reach Fi Money customer care at 080-47485490.
App: If you are a Fi Money user, message us via the in-app chat feature.
Email: Reach us at help@fi.care and mention the ticket number in the subject line.
We currently do not charge any fees for investments in mutual funds made through our platform.
If and when we introduce investment advisory products, clients will be informed in advance about any applicable fees.
Level 2:
If you are not satisfied with the resolution provided at Level 1, you may escalate the issue to our Grievance Redressal Officer:
Name: Mr. Srinivas R
Email: grievanceofficer@fi.care
Level 3:
If your issue remains unresolved or you have not received a satisfactory response within 30 days of raising the complaint at Level 1, you may escalate the matter to SEBI:
SCORES Portal: http://scores.gov.in
Regional SEBI Offices:https://www.sebi.gov.in/department/regional-offices-43/contact.html
SCORES Mobile App: Download here
SMART ODR Portal (for online dispute resolution): https://smartodr.in
