We'll do our utmost to address every concern — regarding your:
Note: No issue can jump directly from Level 1 to Level 3!
BANKING
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out at escalationsdesk@fi.care
Level 2:
If you have not received a satisfactory response within 15 working days, please send email to our Nodal officer at contact@federalbank.co.in
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction at Level 2 within 5 working days, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Ms Shalini Warrier
Executive Director and Principal Nodal Officer
Address: CEO's Secretariat, The Federal Bank Ltd. Federal Towers, Aluva, Kerala.
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
LENDING
Federal Bank
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
If you have not received a satisfactory response within 15 working days, please send email to our Nodal officer at contact@federalbank.co.in
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction at Level 2 within 5 working days, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Ms Shalini Warrier
Executive Director and Principal Nodal Officer
Address: CEO's Secretariat, The Federal Bank Ltd. Federal Towers, Aluva, Kerala.
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Liquiloans
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer's Name: Mr V. Balamurugan
Address: 2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai – 400059
Email: grievances@liquiloans.com
Phone: 02247779519
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
IDFC First Bank
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Vipul Raj
Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: PNO@idfcfirstbank.com
Phone: 1800 209 9771
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Aditya Birla Finance Limited
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Ms. Shruti Sarraf
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Email: grievance.finance@adityabirlacapital.com
Phone: 080 – 45860196
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Stock Guardians (Fi Loans)
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Mr Vinod G
Address: 102/C, Mittal Tower, 210, Nariman Point, Mumbai, Maharashtra, India - 400021
Email: nodal.gro@stockguardians.com
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Moneyview
Level 1:
Telephone - You can reach Moneyview customer care at 080-69390476.
Email - Reach Moneyview at: care@moneyview.in
Level 2:
Grievance Redressal Officer Name: Mr. Venkatraman Narayan
Address: Moneyview, 2nd Floor, The Address , Kadubeesanahalli, Bangalore 560087
Email: grievance@moneyview.in
Phone: 080 6939 0476
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Bajaj Finserv
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Ganesh Iyer
Email: grievanceredressalteam@bajajfinserv.in
Phone: 022 41803901
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
CREDIT CARD
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out at escalationsdesk@fi.care
Level 2:
If you have not received a satisfactory response within 15 working days, please send email to our Nodal officer at contact@federalbank.co.in
Level 3:
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction at Level 2 within 5 working days, please escalate to our Principal Nodal Officer
Email: support@federalbank.co.in
Ms Shalini Warrier
Executive Director and Principal Nodal Officer
Address: CEO's Secretariat, The Federal Bank Ltd. Federal Towers, Aluva, Kerala.
Phone: 0484-2626366
Level 4:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
