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Accounts
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Scan QR to get the Fi app
About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Load Money
I tried to add money to my Savings Account through Fi. The money was debited from my source account, but it was unsuccessful.
Some reasons this could be happening are:
- You may have reached your min-KYC limits.
- If your account was created before 15th of July 2023
- A min KYC user's account balance cannot exceed ₹1 Lakh.
- Total amount added to this account cannot exceed ₹2 Lakh.
If your account was created on or after 15th of July 2023
- A min KYC user's account balance cannot exceed ₹50,000 till validity of the min KYC account
- Total amount added to this account cannot exceed ₹50,000 till validity of the min KYC account
Alternatively, there could be some technical issues causing delay or failure of money transfer.
Every 24 hours, we reconcile all the transfers. This means we will either make sure the money gets deposited in your Federal Bank Savings Account on Fi or refund it to your source account in case of an unsuccessful transfer.
related faq’s
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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