Frequently Asked Questions

FAQarrow iconDebit Cardarrow iconDebit Card Transactions
Debit Card Transactions
I'm unable to receive a transaction OTP

You've probably already clicked on 'Resend OTP'. 

The 'wait time' is annoying – we agree! 

If you still haven't received an OTP, please retry in a few minutes. 

Sometimes we experience a bit of a lag when our system gets overloaded with requests. Our telecom partners might be experiencing issues too.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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