You didn't skip this section! As a gesture of our
appreciation, here's a one-liner description of
epiFi's Terms & Conditions:
To establish what you can expect from us, as you
use epiFi's services, and what we require from you.
We urge you to keep on reading, as it's vital that
you know, understand and comprehend our terms
and conditions (“T&Cs”).
You can read more about epiFi Wealth's T&Cs here.
These general terms provide the outline of your access to the weblink:https://fi.money. It consists of the mobile application (available in Android and iOS) by the name of “Epifi” (collectively, “Platform”, and all mini-links within). It also covers the use of Services (as defined below) provided to you, “Company”, “We”, “Our” and “Us” as the context may require).(“You”, and “User” as the context may require) (as specified beneath) by Epifi Technologies Private Limited (“Epifi”).
As part of our endeavour to provide you with the best and updated Services, we continuously strive to improve them. Occasionally, this means we add or remove features and functionalities; increase or decrease limits to our Services; start offering new Services or stop providing old ones. If we make any material change(s) that negatively impact your use of our Services, we will provide you reasonable advance notice. This is to make sure that you are not caught off-guard during such rare instances, you can also expect an opportunity to export your content from your account on our Platform.
The permission we provide you to use our Services continues as long as you meet your responsibilities. One of which is ‘follow appropriate conduct’ – essentially means to create and sustain a respectful environment for everyone using the Platform. If you find that others aren’t observing the rules of conduct, we will provide you with an option to report such abuse.
• Bank means and includes any financial institution which Epifi has partnered with, towards offering the Services.
• Business Days means days in which banks are open for business in Mumbai (India), New Delhi (India) and Bengaluru (India).
• PF Account means a User’s Provident Fund Account (as per the Employees Provident Fund Act, 1952).
• Service(s) or Platform
means and includes the following features in the mobile application and/or website as provided by Epifi, collectively referred to as the “Services”:
a. Online Savings Account
c. Fixed deposit schemes
e. Wealth and Financial management services
g. Fi Rewards
i. Forex Transfer / Remittance
k. Advisory Services
m. Credit Bureau and Scores
o. Financial Aggregation / Lead Generation
q. Set up and change your UPI / ATM PIN
b. Integrated Payment Gateway
d. Co-branded debit cards
f. Quick Response codes (also known as QR Codes)
h. Make online money transfers
j. Share Trading / Securities / PMS / Mutual Funds / Commodities (as permitted by applicable law)
l. Insurance Products / Services (as permitted by IRDA)
n. Ecommerce Transactions
p. Look up transactions
r. Pay your bills
t. Any other product/service offered by Epifi, from time to time.
• Service Provider means and includes a bank, association, company, partnership or any such entity whose facilities are used by us to provide the Services to Users throughout the Platform.
• Transaction or Payment Transaction means (a) a payment request sent by you for sending or receiving payments; or (b) payment instruction sent by you for a debit in his or her account; (c) fixed deposit, (d) recurring deposit, (e) buying mutual funds, (f) checking account balance, etc.
• Payment Systems Provider means the banks and other financial institutions (as defined in the Payments and Settlement Systems Act, 2007) with whom the Company has agreed to facilitate Payment Transactions.
• User means any person (“You”) who signs up on the Company’s app using the Platform, mobile application and/or website. Also applies to those who transact or avail our Services through the Platform.
• UPI means the Unified Payments Interface operated by the National Payments Corporation of India.
• Know Your Customer Know Your Customer (“KYC”) means the various laws and regulations issued by relevant authorities for customer identification. To fulfil such KYC requirements, Epifi procures personal identification details from you before any Services can be delivered
• IRDA means the Insurance Regulatory and Development Authority.
You can open a savings account on our Platform, given to you in partnership with a Bank. The terms governing the savings account and various related banking facilities shall be as detailed on the concerned Bank's website here and here.
You agree that the Bank can freeze account operations if:
An overview of what you should and shouldn't do while using Epifi's Services. While we encourage you to read the entire section, we'll try to distil it into a few points here. Essentially, you (the user) agree to comply with all the regulations listed by the Company, Bank and its third-party service providers. You also consent never to do anything illegal, pay applicable taxes on time, keep sensitive information (PIN, Passwords) from being shared, and always prevent data breaches on the Platform.
Here's a long~ish section where we divulge things of supreme importance, for all parties involved. It explains what the must-comply duties are for Epifi. And what can be considered as specific responsibilities of the Bank. Key points include:
From breaching the T&Cs to duplicating portions of the Platform, and everything in between.
Here are absolute NO-NOs that every user should be aware of.
Some necessary content permissions that you grant us while signing up for our Platform.
Our logo and brand name are ours alone. We’d appreciate it if you don’t mess with it. Thanks!
Epifi offers different plans to its customers which offer different benefits, as amended from time to time. The plans shall be visible to you on the website and the Platform.
The plans are offered to a User based on multiple factors, as decided by Epifi from time to time. Such factors shall be communicated to you via the website and/or the Platform or any other channel that Epifi deems fit. Epifi reserves the right to change/terminate the benefits offered and/or the eligibility criteria at its sole discretion and you agree that Epifi’s decision on whether a benefit shall be applicable to you or not shall be final and binding. You further agree that Epifi and/or its partners shall not be responsible for any loss whether actual or potential that you may incur as a result of any amendment to benefits or eligibility criteria.
Different plans offer different rewards/benefits to Users. The benefits would include but are not be limited to the following
Please refer to the detailed features page for more information on the different benefits/fees/charges associated with each plan. The mapping of the plans to the different Savings Account variants provided by Federal Bank is provided below.
In case you use the Fi App without being a part of any of the above plans, you will be able to access certain services such as connected accounts, credit score analyser, MF analyser etc.
You agree and acknowledge that:
• Data accessed through these services will only be available for 90 days from the date on which you opt to receive this data, unless you upgrade to a Fi Plan.
• In the event you don't upgrade to a Fi Plan, Fi and/or its affiliates will be unable to refresh your data and the data available would not be updated.
• In the event you wish to have this data deleted, you may raise a request with our customer care team
How this Company may send or receive a legal notice and the various forms of notice dispatch. Also – in the rare occasion that a user isn’t satisfied with our Services – here’s how they should write in.
The Company may give notice to the user, under these T&Cs, electronically to the user's mailbox (regarded as being in writing), or may also deliver the notice by hand or by registered post to the address provided by the user. In case you need to write to us, do so to the Company address. Our office is at:
Salarpuria Sattva Knowledge Court,
Survey No. 77, Plot no.9, 06th Floor,
Doddenakundi,KR Puram Hobli
Bangalore East Taluk Bangalore
KA 560048 IN.
The Company may provide notice of a general nature regarding the Services, Platform and T&Cs, which apply to all users on its Platform. The Company may also employ customised messages sent to the user over their mobile phone via Short Messaging Service. Such notices are deemed to have been served individually to each user.
The Platform functions round the clock. Yet, Epifi shall not remain accountable for Service outage during specific scenarios. Our reasons range from natural disasters to your phone getting stolen, and everything in between.
Epifi shall not be responsible for any failure on the part of the user to utilise the Services, in case they are not within the geographical range within which the Services are offered. Further, under no circumstance, shall the Company be held liable if the Services are not available for reasons including but not limited to:
The user shall immediately inform the Company either through the self-help tools available on the Platform or by contacting our customer support staff if they have reason to believe that:
If we were in kindergarten, this is the part where we tell you, 'Told you so!'. Forced analogy aside, the long sentence below states that you agree to not hold us liable in a court of law.
Mostly if – something goes wrong because of your actions on our App or Platform.
In consideration of the Company providing the Services, you agree to indemnify and keep harmless the Company (including its affiliates) from (and against) all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses that the Company may incur, at any time, as a consequence of your acting on or omitting or refusing to act on any instruction(s) given by the Company for use of the Services.
Details of the legal system we abide by – this is implied because we are an Indian organisation, but it’s always best to specifically mention things.
These T&Cs and the use of the Services provided by the Company, shall be governed by the laws of the Republic of India. The mere fact that a user can access the Services in a country other than India shall not be interpreted to imply that the laws of the said country govern these T&Cs or the Services.
What happens in Fi, stays in… we’re kidding. But, you get the idea, right? Non-public info that users may learn on the Platform is not shareable. Also, in this section you’ll learn how the Company & its users should deal with court-mandated information requests.
We don't have control over third-party websites. Epifi shares third-party links on our platform for the user's convenience – but we cannot vouch for their reliability or the content within.
Practice caution if you're clicking on a third-party link; Even those found in our Services.
Occasionally, we will contact you to convey critical information. No, we promise not to blitzkrieg your device with notifications. We’ll reach out only when essential. This section is regarding that.
Yes, we have a cool rewards programme. But it comes with specific stipulations. Including our right to discontinue offers when we choose to, stopping any user from using our Rewards to engage in fraudulent actions and so on. Keep reading.
We urge you to keep on reading, as it's vital that you know, understand and comprehend our terms and conditions. The T&Cs define our relationship with you – as we can only permit you to use our services if you agree to follow these terms.
We believe in complete transparency. There are no hidden fees on our Platform. Our nominal charges, wherever specified, are for the Services. Nevertheless, we do have specific terms regarding them.
Just so we’re clear, you also must be aware of our miscellaneous terms before signing up.
The Company shall not be liable for any breach of these T&Cs, due to any force-majeure event such as an act of God, fire, lightning, explosion, flood, inclement weather conditions, power failures, failure in any communication systems, equipment breakdown, strikes, lock-out or any other cause beyond the control of the Company.
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the T&Cs shall continue in effect.