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Terms & Conditions

You didn't skip this section! As a gesture of our appreciation, here's a one-liner description of epiFi's Terms & Conditions:
To establish what you can expect from us, as you use epiFi's services, and what we require from you. We urge you to keep on reading, as it's vital that you know, understand and comprehend our terms and conditions (“T&Cs”).

You can read more about epiFi Wealth's T&Cs here.
General Terms
‘You’ and ‘Us’
Definitions
Savings Account
Obligations & Rights
Rights of Usage & Data Rights
Notice
Disclaimer of Liability
Indemnity
Governing Law
Confidentiality
Third Party Services and Links
Communication from Epifi
Rewards
Fees
Miscellaneous Terms
The T&Cs defines our relationship with you – as we can only permit you to use our services if you agree to follow these terms. The T&Cs also showcase the laws that apply to our company, Epifi Technologies Private Limited (or 'Fi').
For better clarity, these terms include the following topic headings:
General Terms 📖
These general terms provide the outline of your access to the weblink:https://fi.money. It consists of the mobile application (available in Android and iOS) by the name of “Epifi” (collectively, “Platform”, and all mini-links within). It also covers the use of Services (as defined below) provided to you, “Company”, “We”, “Our” and “Us” as the context may require).(“You”, and “User” as the context may require) (as specified beneath) by Epifi Technologies Private Limited (“Epifi”).

What do these terms provide?
The Company reserves the right to vary and revise the T&Cs. They may do so by posting the revised terms on the Platform. It may happen without prior notice sent to the user. Besides these terms, we also publish a Privacy Policy, and additional service-specific T&Cs, including those from third parties for using our Services.
What Services, you ask? We provide a broad range of Services, including our app (available in Android and iOS) and our website (https://fi.money). Although we permit you to use our Services, we retain any and all intellectual property rights we have in the Services.
‘You’ and ‘Us’ 🤝
As part of our endeavour to provide you with the best and updated Services, we continuously strive to improve them. Occasionally, this means we add or remove features and functionalities; increase or decrease limits to our Services; start offering new Services or stop providing old ones. If we make any material change(s) that negatively impact your use of our Services, we will provide you reasonable advance notice. This is to make sure that you are not caught off-guard during such rare instances, you can also expect an opportunity to export your content from your account on our Platform.

The permission we provide you to use our Services continues as long as you meet your responsibilities. One of which is ‘follow appropriate conduct’ – essentially means to create and sustain a respectful environment for everyone using the Platform. If you find that others aren’t observing the rules of conduct, we will provide you with an option to report such abuse.
Definitions 📘
• Bank means and includes any financial institution which Epifi has partnered with, towards offering the Services.

• Business Days means days in which banks are open for business in Mumbai (India), New Delhi (India) and Bengaluru (India).

• PF Account means a User’s Provident Fund Account (as per the Employees Provident Fund Act, 1952).

• RBI means the Reserve Bank of India.

• SEBI means the Security and Exchange Board of India.

• Service(s) or Platform 
means and includes the following features in the mobile application and/or website as provided by Epifi, collectively referred to as the “Services”:
a. Online Savings Account
c. Fixed deposit schemes
e. Wealth and Financial management services
g. Fi Rewards
i. Forex Transfer / Remittance
k. Advisory Services
m. Credit Bureau and Scores
o. Financial Aggregation / Lead Generation
q. Set up and change your UPI / ATM PIN
s. Investments
b. Integrated Payment Gateway
d. Co-branded debit cards
f. Quick Response codes (also known as QR Codes)
h. Make online money transfers
j. Share Trading / Securities / PMS / Mutual Funds / Commodities (as permitted by SEBI)
l. Insurance Products / Services (as permitted by IRDA)
n. Ecommerce Transactions
p. Look up transactions
r. Pay your bills
t. Any other product/service offered by Epifi, from time to time.
• Service Provider means and includes a bank, association, company, partnership or any such entity whose facilities are used by us to provide the Services to Users throughout the Platform.

• Transaction or Payment Transaction  means (a) a payment request sent by you for sending or receiving payments; or (b) payment instruction sent by you for a debit in his or her account; (c) fixed deposit, (d) recurring deposit, (e) buying mutual funds, (f) checking account balance, etc.

• Payment Systems Provider means the banks and other financial institutions (as defined in the Payments and Settlement Systems Act, 2007) with whom the Company has agreed to facilitate Payment Transactions.

• User means any person (“You”) who signs up on the Company’s app using the Platform, mobile application and/or website. Also applies to those who transact or avail our Services through the Platform.

• UPI means the Unified Payments Interface operated by the National Payments Corporation of India.

• Know Your Customer (“KYC”)means the various laws and regulations issued by the RBI from time-to-time. To fulfil such KYC requirements, Epifi procures personal identification details from you before any Services can be delivered.

• IRDA means the Insurance Regulatory and Development Authority.
Savings Account 💰
You can open a savings account on our Platform, given to you in partnership with a Bank. The terms governing the savings account and various related banking facilities shall be as detailed on the concerned Bank's website here and here.
UNDERTAKING
Amongst other things, by agreeing to Epifi & the Bank’s T&Cs, you're signing up for a background check of sorts. What does this signify? Well, for one, it means anyone who registers will adhere to RBI regulations. Also, we want to make sure no Fi account holder engages in illegal acts like Money Laundering, etc.
You agree to these T&Cs as well as the Bank's T&Cs (provided above) before opening an account through our Platform. Furthermore, any account opening (or maintenance) is subject to the rules & regulations introduced (or amended) from time-to-time by the RBI or any other regulatory body, including but not limited to e-KYC authentication, background check and risk-related due diligence on the user.
You confirm that the contents of these T&Cs (and your relationship with Epifi) would be governed as per the provisions of the Indian Contract Act 1872.
You agree that, if the Bank demands it, you'll provide the necessary information and all documents related to identity, address, profile, transactions or other matters.
You agree to record your video (including your photograph) during the (video-based) account opening process — to prevent any form of identity fraud — as per the regulatory process.
You agree that an account opened through our Platform, using Aadhaar OTP e-KYC authentication, cannot have deposits that exceed INR 1,00,000 (Indian Rupees One Lakh). And that, this cannot change – until the full KYC (C-KYC, Video KYC or Biometric Authentication, in-person branch visit) registration is complete as per Bank and the RBI regulations.
You agree to use this account to only conduct genuine banking transactions, which remain permissible under the law.
You agree that the Bank can freeze account operations if:
  • The account has been opened or seen to conduct transactions that are not permissible by law.
  • Transactions routed via the account don't match your profile or have no discernable links to your profile.
  • You fail to provide the required information/ documents related to identity, address, profile or transactions.
REGISTRATION
There's no point beating around the bush! So, here it goes. Yes, we ask you to provide personal information – only whatever's required by law. Do make sure that info provided is accurate and complete. All this data, once secured, forms the crux of the essential Services we provide you, some of which may have a nominal fee attached to them. Basically, we’re trying to tell you that we strive to protect your data, at all times. In case you're wondering how securely we do so, please check our easy-to-read Privacy Policy.
You must register with the Company and the Bank to use our Services and avail a savings account. During the login/registration process or any time after that, you may be asked to provide accurate and complete personal identification details, including but not limited to your name, address, phone number, email address, face scan (including a liveness check) and the like, failing which, the Company may at any time reject your registration and terminate your right to use or access the Platform or Services.
To ultimately use our Services, you would also be required to provide other information, including your PF account details (such as UAN, PF account number), salary details, PAN card number, credit score, and permission to access other financial data. All the information provided by you will remain protected and used as per our Privacy Policy and as per the existing legal regulations. The data provided by you is not merely to offer current Services but also for providing other facilities – which we will introduce from time-to-time.
Obligations & Rights 🔏️‍️
USER
An overview of what you should and shouldn't do while using Epifi's Services. While we encourage you to read the entire section, we'll try to distil it into a few points here. Essentially, you (the user) agree to comply with all the regulations listed by the Company, Bank and its third-party service providers. You also consent never to do anything illegal, pay applicable taxes on time, keep sensitive information (PIN, Passwords) from being shared, and always prevent data breaches on the Platform.
You shall act in compliance with all laws, rules and regulations and shall not carry out any activity, which is banned, illegal or immoral (while using the Services) or use the Services in any manner which may cause Epifi to be subject to investigation, prosecution or legal action such as trading in contraband items or indulging in activities prohibited by applicable laws. You shall at all times, comply with the guidelines set by the Bank and third-party service providers.
You shall bear the liability and be responsible for the payment of all applicable taxes and fees. Epifi would not be liable or responsible for payment of your taxes and fees in respect of any accounts maintained by you.
You will be solely responsible for protecting your PIN or personal identification number (for accessing the Platform). You shall also guard your mobile phone number and other account-related information. You shall remain fully and wholly answerable for any unauthorised use of your mobile/laptop email on the Platform and all authorised transactions on your mobile/email on the Platform. You shall take all precautions as may be feasible – or as may be directed by Epifi – to make sure that there is no breach of security. It helps maintain the integrity of the link between our systems, the Platform, and the Payment Systems Providers, at all times.
If you suspect that there is incorrect information provided by you to us – you should inform us about this immediately. You can also correct your information with the help of self-help tools/features available on our Platform. We will endeavour to correct the error wherever possible on a best-effort basis.
EPIFI
Here's a long~ish section where we divulge things of supreme importance, for all parties involved. It explains what the must-comply duties are for Epifi. And what can be considered as specific responsibilities of the Bank. Key points include:

• Epifi will comply with every applicable RBI regulation.
• Fund management, of any form, is governed directly by the Bank and not Epifi.
• Epifi isn’t answerable for the confidentiality of messages transmitted by users on the Platform.

Also included is a list of worst-case scenarios that fall under neither Epifi's nor the Bank's purview.
Epifi shall comply with all provisions regarding the protection of the user’s funds as set out by the RBI through its partner Bank’s agreements. We want to clarify that management of the funds in a savings account/fixed deposit/recurring deposit/ flexi deposit is the sole responsibility of the Bank. All the accounts remain governed by the relevant guidelines of the Bank and the RBI. You acknowledge that Epifi does not provide any banking services regulated by the RBI.
Epifi does not warrant the confidentiality or security of the messages, personal or otherwise, transmitted through the Platform. We further make no warranty of any kind concerning the system – its network, function or performance. We provide no representation for any loss, whenever and howsoever, incurred by the user. Any person who may have suffered damage – resulting from or in connection with the Services – will not receive warranty.
Epifi shall be responsible for the Services directly provided to you. These T&Cs shall govern the delivery and completion of the Services. You acknowledge and agree that the specific transaction risks shall be governed by the terms governing the relation between you and the Service Provider.
Without limitation to the other provisions of these T&Cs, Epifi, (including its employees, agents or contractors), shall not be liable for any damage (whether direct, indirect or consequential) such as loss of revenue, profit, business and the like which is suffered by the user due to any delay, interruption, suspension, or error of the Bank. The error could be in receiving and processing a request sent from the Platform and/or in formulating and returning responses or messages to and from the telecommunication equipment of the user and the network of any cellular service provider and Epifi’s system (Platform) or any breakdown, interruption, suspension or failure of the telecommunication equipment of the user, The Bank's systems, Epifi’s systems or the network of any cellular service provider.
Rights of Usage & Data Rights ✔️
From breaching the T&Cs to duplicating portions of the Platform, and everything in between.
Here are absolute NO-NOs that every user should be aware of.
Some necessary content permissions that you grant us while signing up for our Platform.
Our logo and brand name are ours alone. We’d appreciate it if you don’t mess with it. Thanks!
If we reasonably believe that you are violating the T&Cs, we reserve the right to deny you access to the Services. In such extreme term-breach scenarios – we may even terminate accounts, remove or edit content at any time without notice to the user concerned.
You also agree not to reproduce, duplicate, copy, sell, resell, display, or exploit the Platform or any of its portions or any intellectual property owned by and belonging to Epifi (including its trademarks, Epifi and the Epifi logo), without an explicitly granted written permission from the Company.
You agree and consent that we may publish/share any anonymised data for research/product enhancement, or associated purposes. As part of this data sharing, any personal information that could identify you will be removed or changed (i.e. anonymised).
You understand that your personal information (including your credit information) may be transferred to other parties, to provide you with our services, and you consent to such transfers. You allow us to verify your credit bureau presence with a CIC, and in turn, permit CICs to establish your credit report’s availability with them. For more information on securely & respectfully we do this, please refer to our Privacy Policy. 
We respect your right to ownership of your data which is created or stored by you on the Platform. You acknowledge to grant Epifi the permission to access, copy, distribute, store, transmit, reformat, publicly display, and publicly perform your content as per these T&Cs.
Notice 📋️
How this Company may send or receive a legal notice and the various forms of notice dispatch. Also – in the rare occasion that a user isn’t satisfied with our Services – here’s how they should write in.

The Company may give notice to the user, under these T&Cs, electronically to the user's mailbox (regarded as being in writing), or may also deliver the notice by hand or by registered post to the address provided by the user. In case you need to write to us, do so to the Company address. Our office is at:

Epifi Technologies Private Limited,
No.293, Indiqube Gamma,
154/172, Outer Ring Road,
Kadubeesanahalli, Bengaluru,
Karnataka 560103.

The Company may provide notice of a general nature regarding the Services, Platform and T&Cs, which apply to all users on its Platform. The Company may also employ customised messages sent to the user over their mobile phone via Short Messaging Service. Such notices are deemed to have been served individually to each user.
Disclaimer of Liability ⚠️️
The Platform functions round the clock. Yet, Epifi shall not remain accountable for Service outage during specific scenarios. Our reasons range from natural disasters to your phone getting stolen, and everything in between.

Epifi shall not be responsible for any failure on the part of the user to utilise the Services, in case they are not within the geographical range within which the Services are offered. Further, under no circumstance, shall the Company be held liable if the Services are not available for reasons including but not limited to:
a. Natural calamities
c. Legal restraints
e. System error
b. Faults in the telecommunication network
d. Other Network failure reasons
f. Any other cause beyond our control
The user shall immediately inform the Company either through the self-help tools available on the Platform or by contacting our customer support staff if they have reason to believe that:
a. Their mobile phone number has been allotted to another person
c. Their mobile phone has been lost or compromised.
b. There has been an unauthorised transaction in their account
Indemnity 🔗
If we were in kindergarten, this is the part where we tell you, 'Told you so!'. Forced analogy aside, the long sentence below states that you agree to not hold us liable in a court of law.
Mostly if – something goes wrong because of your actions on our App or Platform.

In consideration of the Company providing the Services, you agree to indemnify and keep harmless the Company (including its affiliates) from (and against) all actions, claims, demands, proceedings, loss, damages, costs, charges and expenses that the Company may incur, at any time, as a consequence of your acting on or omitting or refusing to act on any instruction(s) given by the Company for use of the Services.
Governing Law 📜
Details of the legal system we abide by – this is implied because we are an Indian organisation, but it’s always best to specifically mention things.

These T&Cs and the use of the Services provided by the Company, shall be governed by the laws of the Republic of India. The mere fact that a user can access the Services in a country other than India shall not be interpreted to imply that the laws of the said country govern these T&Cs or the Services.
Confidentiality 🔒
What happens in Fi, stays in… we’re kidding. But, you get the idea, right? Non-public info that users may learn on the Platform is not shareable. Also, in this section you’ll learn how the Company & its users should deal with court-mandated information requests.
The user agrees not to disclose or attempt to use or personally benefit from any non-public information that they may learn on the Platform or through use of the Services. This obligation shall continue until – the non-public information becomes publicly known. If a user is compelled by an order of a court or any other legal/statutory authority to divulge any confidential information of the Company (or the Services), the user agrees to notify and cooperate with the Company promptly and diligently, in protecting such data to the extent possible under applicable.
The Company would access, preserve, and disclose the user’s information if required to do so by law, or if the Company believes (in good faith) that it is reasonably necessary in terms of:
respond to claims asserted against the Company or to comply with legal process; preventing fraud, risk assessment, investigation, user and Platform support, product development, debugging purposes and protecting the rights, property, or safety of the Company (and its affiliates), its users, or members of the public.
Third Party Services and Links 💼
We don't have control over third-party websites. Epifi shares third-party links on our platform for the user's convenience – but we cannot vouch for their reliability or the content within.
Practice caution if you're clicking on a third-party link; Even those found in our Services.
Our Services contain or may contain, links to third-party websites, applications, content, products, services and resources that are not under the control and do not form a part of the Services offered by the Company. We provide these links only for your convenience and the Company makes no representation or warranty of any kind regarding its accuracy, reliability, effectiveness, or correctness and shall not be responsible or liable for any aspect of any such third-party services.
The user acknowledges sole responsibility for reading and understanding the terms and conditions and privacy policy and assumes all risk that applies to their use of any third-party services.
Communication from Epifi 📞
Occasionally, we will contact you to convey critical information. No, we promise not to blitzkrieg your device with notifications. We’ll reach out only when essential. This section is regarding that.
The user agrees to receive alerts, notifications, offers, discounts and other such general communication messages via text messages, push notifications, or by emails, as a part of the user’s use of the Services.
The user shall not hold the Company liable for any loss, damages, claim, expense, including legal cost that may be incurred or suffered by the user on account of such facility.
The user shall immediately inform the Company if the user observes any error in the information provided in the alert, and we will make best possible efforts to rectify the error as early as possible.
Rewards 🎁
Yes, we have a cool rewards programme. But it comes with specific stipulations. Including our right to discontinue offers when we choose to, stopping any user from using our Rewards to engage in fraudulent actions and so on. Keep reading.
The Company has an exciting rewards programme for users of the Platform. To participate in the rewards programme of the Company (and win rewards), you agree to these reward-specific T&Cs which are in addition to the general T&Cs of the Company. The rewards could be in any form -including but not limited to: (a) fi-coins, (b) direct cashback, (c) deposit in a smart deposit account, (d) deposit in a fixed deposit account, (e) deposit in mutual funds, (f) deposit in shares of a company.
Your eligibility for the Company's rewards programme is not only based on your compliance with these reward-specific T&Cs. You also must meet the eligibility criteria for each offer. The reward's details and individual eligibility T&Cs is on the offers page of the Platform. Offers provided to a particular user may vary from user-to-user. You agree to read the offer T&Cs applicable to your offer as provided in your Epifi app / Platform account carefully.
Please note that your rewards are contingent on you maintaining an active account on the Platform. If your account has been blocked/frozen/closed for any reason whatsoever, all your existing rewards will be immediately extinguished.
The reward-specific T&Cs form a binding legal agreement between you and the Company. Having said this, please note that this is a discretionary programme of the Company. We reserve the right, at our sole discretion, to disqualify any user who does not meet the offer requirements to discontinue or change any offer or reward programme at any time. Sometimes, for cause, including but not limited to: any misuse of the offer, fraud, suspicious transaction or activity, and under any legal requirement or applicable rules and regulations.
Please note that users of our Platform residing in the State of Tamil Nadu are not eligible to participate in specific rewards/offers, as per the applicable laws in Tamil Nadu. Thus, users residing in Tamil Nadu are requested not to participate in offers relating to cash backs, etc.
You also agree and acknowledge that a minimum KYC account holder would not be eligible to redeem their money plants unless and until they have converted their Account to a Full KYC account including their accumulated money plants (which have not been converted to Fi coins). While You can accumulate money plants as per the Rewards earning criteria, You will not be able to redeem or use them till You convert your account to a full KYC account. In case You hold a min-KYC account, your rewards will be locked retrospectively (from the date of account creation / onboarding on the Fi app). On conversion of Your account to a Full KYC account, You can redeem and use the fi coins including the money plants accumulated during the freeze period.
Fees 💸
We believe in complete transparency. There are no hidden fees on our Platform. Our nominal charges, wherever specified, are for the Services. Nevertheless, we do have specific terms regarding them.
As a user of our Platform and our Services, you may incur access or data fees from the Payment Systems Provider or third-party service providers for certain payment transactions. In such a scenario, you would be liable and required to pay the applicable fees.
The Company may, if required by law, change any fee or charge or institute new fees. The user agrees to pay all charges so levied – provided there is an intimation of the prices before the change.
The Company would determine the fee, to be paid by a user in its sole discretion, and any fees charged will be inclusive of all applicable taxes, which the user will be liable to pay.
Miscellaneous Terms 🚀
Just so we’re clear, you also must be aware of our miscellaneous terms before signing up.

The Company shall not be liable for any breach of these T&Cs, due to any force-majeure event such as an act of God, fire, lightning, explosion, flood, inclement weather conditions, power failures, failure in any communication systems, equipment breakdown, strikes, lock-out or any other cause beyond the control of the Company.

If any part of these T&Cs is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the T&Cs shall continue in effect.
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Fi is a money management platform that re-imagines the banking experience in India. The Fi-Federal Savings Account, is a digital bank account that gives you the fastest way to open a bank account online.

You can do everything from the Fi App, including p2p payments, fund transfers, bill payments, and more, with features to automate every action. You also get a Fi-Federal co-branded Debit Card, spends insights and tools to grow your investment and earn rewards.

Disclaimer: You may have noticed some brand logos used on this website to indicate where you, as a user, may or may not have spent money. We don’t endorse these brands. Nor do these brands endorse us. The logos of the specific brands are owned by them.
© epiFi Wealth Pvt. Ltd. 2023
© epiFi Technologies Pvt. Ltd. 2023
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