Frequently Asked Questions

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Troubleshooting
I am stuck on the Name match screen. How do I proceed?

It's vital from a security perspective that your name matches your identification records. 

So, the name entered should be a subset of your legal name as it appears on either PAN or Aadhaar records.

The name to be printed on your debit card — should contain less than 20 characters.

For example: If your full name is 'Anoop Panikkaveettil Menon', and it appears as 'Anoop P' on your Aadhaar records, then please use that to avoid a mismatch.

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