If you have issues with the information in the Credit Information Report or with other credit report-related issues, contact the relevant Credit Information Company (CIC). They will assist you with further action and the resolution process.
You can raise such complaints to the concerned CIC:
For issues related to the Fi App, here's how you can reach out to us:
Level 1:
Email - You can write to us at help@fi.care.
Level 2:
If you have not received a satisfactory response within 10 working days, please send an email to our Escalations Desk at escalationsdesk@fi.care
Level 3:
If your issue has not been resolved or you are unsatisfied with the resolution at "Level 2" in 5 working days, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care.
Note: No issue can jump directly from Level 1 to Level 3!