Frequently Asked Questions

Have issues with the info present in the Credit Information Report? Have any other credit report-related issues? You can contact the relevant Credit Information Company (CIC). They will assist you with further action and the resolution process. 

You can raise such complaints to the concerned CIC:

• TransUnion CIBIL: https://www.cibil.com/contact-us-faq
• Experian: https://www.experian.in/wp-content/uploads/sites/27/2023/11/Consumer-Complaint-Redressal-Policy.pdf 

For issues related to the Fi App, here's how you can reach out to us:

Level 1:

Email - You can write to us at help@fi.care.

Level 2:

If you have not received a satisfactory response within 10 working days, please send an email to our Escalations Desk at escalationsdesk@fi.care

Level 3:

If your issue has not been resolved or you are unsatisfied with the resolution at "Level 2" in 5 working days, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care.

Note: No issue can jump directly from Level 1 to Level 3!