Frequently Asked Questions

Rewards
I have not received my Fi-Coins. What do I do?

Fi-Coins may take a little time to show up in your account, as they're linked to your spending and total monthly spend. 5x Fi-coins for your top 3 merchants and 2x Fi-coins on Fi collection merchants will be credited 10 days after your bill is generated, and for all other transactions, your Fi-Coins will be credited after the transaction is confirmed. The Fi-Coins you have earned but have not received, will be shown as ‘Arriving’ in your Fi app.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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