Frequently Asked Questions

FAQarrow iconCredit Cardsarrow iconCard details and access
Card details and access
Why am I asked to do a ‘facematch’ check every time I modify my card settings?

We take your account security seriously and want to make sure your money stays safe! That's why we use an advanced Liveness & Facematch check to give you an extra layer of protection. Plus, you can level up your security by opting for a 6-digit PIN or using biometric/face match methods, so you can skip those checks altogether. Know that we're always working hard to keep your account as safe as possible.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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