Frequently Asked Questions

Forex
DCC vs. Forex: Why is Forex a Better Choice?

When using Dynamic Currency Conversion (DCC), the merchant applies their own currency conversion rate, which is often higher than the market rate. This means that users may end up paying a higher overall charge.
In simple terms, when prompted or asked if you want to ‘Pay in INR’ or ‘Pay in the local foreign currency’ — always choose the foreign currency option if you need a forex refund. Why? By choosing Forex processing instead of DCC, Fi-Federal Debit Card users enjoy competitive market rates and zero forex charges on eligible plans, making international transactions more cost-effective.

Please note that benefits and eligibility depend on your account plan. For more details, please refer to Plans and Benefits.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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