Frequently Asked Questions

FAQarrow iconDebit Cardarrow iconCard Details & Access

Card Details & Access

Will I automatically get a physical debit card when I sign up on Fi?

No, once you sign up for an account, you'll need to order a physical debit card. 

It's easy & quick.

  • On the Request New Card
  • Tap on 'Request for New card'
  • Check your communication address
  • Tap on 'Order the card'

Need To Know: 

Standard, Regular and Plus users will be charged 299+GST. 

Tip: If you want a free card you can always upgrade to a higher tier.

Want a side-by-side comparison of all the plans? Go here.