GUIDESCREDIT CARDS
Credit Card Disputes: Meaning, When to Raise and How?
5 MIN • 
LAST EDITED BY RUPALI AMIN ON APRIL 23, 2025.
LAST EDITED BY RUPALI AMIN ON APRIL 23, 2025.
GUIDES LAST EDITED BY RUPALI AMIN ON APRIL 23, 2025.
Ever found yourself playing detective on your credit card statement, trying to solve the mystery of that dubious charge? Imagine this: You ordered that new gadget online, eagerly waiting by the mailbox, but it's a no-show. Or, worse, your statement is doing the cha-cha with a charge you never approved. Cue the frustration.
That's where the credit card dispute steps in, like your personal financial investigator, ready to crack the case. In this blog, we will discuss what a credit card dispute is, how to raise it, and its overall impact.
A credit card dispute refers to the process by which a credit cardholder questions or challenges a particular transaction on their credit card statement. This may occur when the cardholder identifies an error, discrepancy, or unauthorized charge on their billing statement.
Knowing when to raise a credit card dispute is essential to protect yourself from unauthorised charges, billing errors, or other discrepancies. Here are common scenarios when you should consider raising a credit card dispute:
When faced with any of these situations, it's crucial for the cardholder to take prompt action to resolve the dispute and protect their financial interests. This typically involves contacting the credit card issuer, providing relevant details and documentation, and working through the established dispute resolution process.
Raising a credit card dispute may vary from card provider to card provider. However, the below steps are usually common when you intend to raise a credit card dispute:
Reach out to your credit card issuer promptly. You can usually find the customer service number on the back of your credit card or on the issuer's website.
Clearly explain the nature of the dispute, providing details about the specific transaction in question.
Be ready to furnish essential information, including the date and amount of the disputed charge, the merchant's name, and any relevant details about the transaction.
If applicable, have supporting documents such as receipts, order confirmations, or communication with the merchant.
Some credit card issuers may have a specific dispute form to streamline the process. If required, complete the form accurately, ensuring all relevant details are included.
Send a written follow-up to the credit card issuer, summarising the details of the dispute. This can be done through email or traditional mail.
Retain copies of all communication for your records.
Stay proactive by regularly checking the status of your dispute. Many credit card issuers provide online portals or customer service lines where you can inquire about the progress.
Sometimes, the credit card issuer may provisionally credit the disputed amount to your account while the investigation is ongoing. This is not guaranteed and depends on the issuer's policies.
If the credit card issuer requests additional information during their investigation, promptly provide the necessary details to facilitate a thorough review.
Once the investigation is complete, you will receive a final resolution from the credit card issuer. Any provisional credit will be permanent if the dispute is in your favour. If not, you will be informed of the decision.
Initiating a credit card dispute for a legitimate reason typically does not directly affect your credit score. However, there are considerations such as temporary changes in credit utilisation during the dispute process. If the dispute is resolved in your favour, any impact should be reversed. It's crucial to continue making payments on undisputed charges to avoid potential late payment issues. Multiple disputes within a short timeframe may raise concerns with creditors. Always check with your credit card issuer for specific policies and guidance.
You can raise a dispute/grievance in the following ways: Email help@fi.care or you can also contact the Bank’s Grievance Redressal by contacting the Bank’s Nodal officer at support@federalbank.co.in. Other Bank Grievance redressal channels are available here . Read more here .
In the realm of credit cards, disputes are inevitable but manageable. Knowing how to navigate the dispute process is essential, whether it's an unauthorised charge, billing error, or dissatisfaction with a purchase. Key steps include prompt communication with the credit card issuer, providing necessary documentation, and monitoring the resolution process. While disputes typically don't impact your credit score, responsible financial management ensures a smooth resolution. Being informed and proactive in plastic transactions empowers consumers to safeguard their financial interests.
If you're looking for a credit card that gives you the best bang for your buck, the Fi-Federal co-branded credit card is what you need. With this card, you're assured of a 2% valueback through rewards. But that's not all, as you'll also get 5x on your top 3 brands, 2x on all partner brands listed in the Fi Collection and 1x on everything else, including rent and fuel. What's unique is that you earn points through Fi-Coins. For travellers, the perks are even better, as you can convert your Fi-Coins to airline miles or cashback.
But that's just the tip of the iceberg: you'll also enjoy airport lounge access, 1% forex, the freedom to choose your billing cycle, and personalised reminders. The welcome offer includes exclusive vouchers from top brands worth ₹5,000!
Disputing a charge involves questioning or challenging a transaction on your credit card statement, typically due to errors, unauthorised activity, or dissatisfaction with a purchase.
The time frame varies but is generally within 60 days of receiving the credit card statement containing the disputed charge. However, it's advisable to check your credit card issuer's specific timeline.
The credit card issuer investigates the dispute, may temporarily credit the disputed amount, and communicates the resolution. You may need to provide supporting documents during the process.
If the dispute is in your favour, you will likely receive a refund or a credit for the disputed amount. However, resolution outcomes vary based on the investigation results.
During the investigation, the credit card issuer may provisionally credit your account. If the dispute is resolved in your favor, the issuer may absorb the loss. If not, you may be responsible for the charge.
If your dispute is denied, the temporary credit may be reversed, and you'll be responsible for the charge. You can further discuss the decision with the credit card issuer and explore additional options if necessary.
