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About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Video KYC Call
What happens during the Video KYC call?
During the call:
Federal Bank's vKYC RM's will verify & confirm your ID documents.
You may have to answer a few basic questions about yourself, such as 'What's your date of birth?', etc.
Sometimes, they suggest reading out numbers that appear at the bottom of the screen.
Then, the vKYC Relationship Manager (RM) will request to see your physical PAN card.
On successful verification, you'll have access to a full Savings Account in 24-48 hours.
What to do before the call:
- Please position yourself in a well-lit place.
- Make sure your physical PAN card is with you.
- For security reasons, digital PAN card images are not accepted.
If you need help, chat instantly with Fi's customer care team here.
related faq’s
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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