Frequently Asked Questions

FAQarrow iconVideo KYCarrow iconVideo KYC Call
Video KYC Call
What documents do I need to complete a video kyc call?

There's only one ID document required during a Video KYC call: a physical PAN card.

Please note: For security reasons, digital PAN card images/e-PAN cards are not accepted during Video KYC calls.

What to do before the call:

Please position yourself in a well-lit place.

Make sure your physical PAN card is with you."

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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