Frequently Asked Questions

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Rewards & Benefits
When will the Debit Card charge be refunded? What is the refund process?

The Debit Card charge refund for Salary Basic users will be processed automatically. However, some cases might require manual intervention. Please check your transaction history or reach out to support for confirmation.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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