Frequently Asked Questions

FAQarrow iconSalary Accountsarrow iconPlan Eligibility & Changes
Plan Eligibility & Changes
My account was downgraded to Salary Basic incorrectly. What should I do?

If you believe your downgrade was incorrect, please reach out to our customer support team via phone, in-app chat or email us at help@fi.care. We can check and escalate the issue for review.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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