Frequently Asked Questions

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About Plans
I added the minimum balance required, but I still can't upgrade!

There's a high chance that you're a Minimum KYC user — that is, you have a minimum KYC account with Federal Bank. 

  • Min KYC users cannot get an account plan upgrade.
  • Set aside 3 mins & complete an in-app video KYC call with Federal Bank's relationship managers. Once you're verified, you can upgrade your account.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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