Products on our platform | Details |
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Unified Payments Interface (UPI) | Epifi Technologies Pvt. Ltd ('Epifi Tech') is a Third-Party App Provider ('TPAP') - and acts as a service provider and participates in UPI through a Payment Service Provider ('PSP') Bank (Federal Bank). |
Savings Account and Deposits | Federal Bank offers savings account, fixed deposits and smart deposits to users on the Fi App (through Epifi Tech). Users' savings account and deposits are securely opened with Federal Bank. |
Cards | Fi Brand Pvt. Ltd. markets and distributes co-branded cards in partnership with Federal Bank and Visa. Cards are issued by Federal Bank. |
Loans | Epifi Tech facilitates loan distribution and acts as a lending service provider and/or digital lending application for various Banks, registered NBFCs and NBFC-P2P ('Lenders') List of Lenders. |
Mutual Funds | Epifi Wealth Pvt. Ltd. ('Epifi Wealth') is a registered investment adviser and provides a platform for mutual funds investment. Epifi Wealth has partnered with MFCentral to provide mutual funds analyser to users. |
Loans Against Mutual Funds | Epifi Tech in partnership with regulated entities including Epifi Wealth and Bajaj Finserv provides a platform for loans against mutual funds. |
US Stocks | Epifi Tech has partnered with US stock broker Alpaca Securities LLC to provide users the option to invest in US stocks. |
Connected Accounts | Epifi Wealth (as a financial information user), in partnership with Finvu and Onemoney, provides users the option to link their existing financial accounts on Fi. |
Credit Analyser | Epifi Tech (as a non-specified user) in partnership with Experian and CIBIL provides insights on users' credit scores |
Fi-Coins | Fi-Coins are earned under a reward programme for engaging with products and services on the Fi App. |
Fi Store | Fi-Coins can be redeemed on products and services listed on Fi Store such as merchandise, gift cards, air miles, among other things. |
1. Net Worth: Helps users get a view of their financial Net Worth — in accordance with their assets & liabilities
2. Wealth Maximiser: Analyses your finances, shares financial reports to make informed money decisions
These products are governed by our Terms and Conditions, Privacy Policy, and any other product and partner specific terms and conditions as communicated to you.
©epiFi Technologies Pvt. Ltd. 2025
Fi is a money management platform that offers the perfect solution for all your financial needs. The Federal Bank Savings Account offered through Fi is an online savings account that you can open in 3 minutes! It goes beyond online account opening, as it has helped reimagine the banking experience in India
Through Fi, you can do more: apply for an instant personal loan, pick from many types of Mutual Funds, select the best SIP to invest in US Stocks, apply for a forex-free Debit Card (works for select account plans) to use while travelling abroad, analyse/improve their portfolio, get a 360-degree view of your spend insights and take steps building wealth.
You can also utilise Fi's free personal loan resources, such as the Personal Loan and EMI calculator, before proceeding to the quick loan application process. All of this is why over 35 lakh Indians feel that Fi is the only financial app you will ever need.
We'll do our utmost to address every concern regarding loans:
Note: No issue can jump directly from Level 1 to Level 3!
LENDING
Federal Bank
Fi Money (LSP) GRO details
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Write us at: help@fi.care.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Bank GRO details
GRO Name – Mr. Nikhil A
GRO Email – dlcare@federalbank.co.in
GRO Phone No – 0484 6147400
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
Liquiloans
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer's Name: Mr V. Balamurugan
Address: 2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai – 400059
Email: grievances@liquiloans.com
Phone: 02247779519
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
IDFC First Bank
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Vipul Raj
Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: PNO@idfcfirstbank.com
Phone: 1800 209 9771
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Aditya Birla Finance Limited
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Ms. Shruti Sarraf
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Email: grievance.finance@adityabirlacapital.com
Phone: 080 – 45860196
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Stock Guardians (Fi Loans)
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Mr Vinod G
Address: 102/C, Mittal Tower, 210, Nariman Point, Mumbai, Maharashtra, India - 400021
Email: nodal.gro@stockguardians.com
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Moneyview
Level 1:
Telephone - You can reach Moneyview customer care at 080-69390476.
Email - Reach Moneyview at: care@moneyview.in
Level 2:
Grievance Redressal Officer Name: Mr. Venkatraman Narayan
Address: Moneyview, 2nd Floor, The Address , Kadubeesanahalli, Bangalore 560087
Email: grievance@moneyview.in
Phone: 080 6939 0476
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
Bajaj Finserv
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Ganesh Iyer
Email: grievanceredressalteam@bajajfinserv.in
Phone: 022 41803901
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.