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Frequently Asked Questions
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FAQ
Instant loans
Instant loans
General Enquiry
What are the benefits of pre-approved instant loans?
How do I raise a complaint?
What is the Cooling-off or Look-up period?
Application details
How long does it take for the loan amount to reach my account?
Documents required for pre-approved loans on Fi.
Where can I find my loan account number?
Repayments
Can I make a lump sum payment to my loan account?
Completed paying loan amount, but loan account was not closed.
Modes of lump sum repayment?
Interest
What is the interest rate applicable on the loan?
Does the interest rate of the loan change over time?
Understanding Broken Period Interest
How is my EMI date established?
Loan closure
Can I pre-close my loan account?
EMI
How are EMIs calculated?
Can I pay EMI from another bank account?
When will my EMI get deducted?
From which account will my EMI amount get deducted?
Does my credit score get affected if I miss an EMI?
EMI paid, but not reflected in the Fi app.
What happens if I miss an EMI?
How do I close my loan account after all EMIs are completed?
Fees and charges
Are there any charges linked to the preclosure of a loan account?
Are there any fees applied while processing the loan?
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