Frequently Asked Questions

FAQarrow iconDebit Cardarrow iconCard Details & Access
Card Details & Access
How do I request a new card?

To get a new card, please follow these steps:

  • On the Request New Card
  • Tap on 'Request for New card'
  • Check your communication address 
  • Tap on 'Order the card'

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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