Frequently Asked Questions

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Video KYC Call
vKYC RM's was unavailable. What should I do?

VKYC Relationship Managers (RMs) at Federal Bank are available between 10 AM and 7 PM on all days, except national holidays. If you were unable to connect, please try again during these hours for assistance.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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