Frequently Asked Questions

FAQarrow iconVideo KYCarrow iconVideo KYC Approval
Video KYC Approval
How can I check my VKYC status after 48 hours post video call?

If it has been more than 48 hours since you completed your VKYC call, try the following steps:

  • Tap on your Profile Picture on the Home screen.
  • You will see the 'My Profile' section
  • If your VKYC was approved, you will not see 'Minimum KYC' written on top of your name.
  • If you will see 'Minimum KYC' written on top of your name, that means your VKYC is not approved.

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Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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