You only need to complete a video KYC call if you have a minimum KYC account.

Steps to check if you have a minimum KYC account:

• Tap on your profile picture on the home screen.
• Go to 'My Profile.'
• Under your name, if you see 'Minimum KYC, you have a minimum KYC account.

Tap the green banner on the home screen and follow the instructions to complete your video KYC call.

If you need help, chat instantly with Fi's customer care team here.