General enquiry
How do I raise a complaint?
We'll do our utmost to address every concern regarding US Stocks.
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - If you are a Fi Money user, message us via the in-app chat feature.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to escalationsdesk@fi.care
Level 2:
If you are not satisfied with the resolution provided at Level 1, you may escalate the issue to our Grievance Redressal Officer:
Name: Mr. Srinivas R
Email: grievanceofficer@fi.care
Level 3:
If you are still not satisfied with the resolution of your complaint/not received a satisfactory response within 30 working days of raising the dispute at Level 1, Fi Money customer care/Grievance Redressal Officer will work with our FINRA-registered US broker partner, Alpaca LLC to resolve the issue together. Alpaca can be contacted at mailto:brokersupport@alpaca.markets