We'll do our utmost to address every concern regarding US Stocks.

Level 1:

Telephone - You can reach Fi Money customer care at 080-47485490.

App - If you are a Fi Money user, message us via the in-app chat feature.

Email - Reach us at: help@fi.care and mention the ticket number in the subject line.

If unsatisfied, you may reach out to escalationsdesk@fi.care

Level 2:

If you are not satisfied with the resolution provided at Level 1, you may escalate the issue to our Grievance Redressal Officer:

Name: Mr. Srinivas R

Email: grievanceofficer@fi.care

Level 3:

If you are still not satisfied with the resolution of your complaint/not received a satisfactory response within 30 working days of raising the dispute at Level 1, Fi Money customer care/Grievance Redressal Officer will work with our FINRA-registered US broker partner, Alpaca LLC to resolve the issue together. Alpaca can be contacted at mailto:brokersupport@alpaca.markets