Frequently Asked Questions

FAQarrow iconTransactionsarrow iconTransaction Issues
Transaction Issues
My dispute was rejected. What do I do?

We understand that this may not be what you were hoping to hear — in case you want to explore this issue further, please reach out to our Fi Care team and share your ticket number. They will assist you with the next steps.

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Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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