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About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Transaction Issues
I was charged extra by a merchant. What do I do?
You should contact the merchant's customer care team and get the extra amount back as a refund.
But before you do that, check your transaction history once again. Make a note of the reference number for the transaction.
Also, check for any difference in the amount paid.
This will be useful when you ask the merchant to return the extra amount to you.
related faq’s
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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