Frequently Asked Questions

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Offer Redemption
Why are my rewards locked?

Per policy, rewards remain locked for minimum KYC account holders. To unlock rewards, complete a quick, 3-min video KYC verification call. Post this video KYC call — all money plants can get auto-unlocked & you can claim your rewards.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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