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About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Offer Redemption
Redeemed an offer for merchandise but did not get what I expected
We hear you – and we're sorry you feel that way.
In case you think that the merchandise doesn't look like (or isn't) what the offer description says, write to us at help@fi.care or reach out to Fi customer support via chat. We are happy to help you.
Need to know: Every offer on Fi's reward programme comes with a description of what the offer entails. Right down to the content you can expect to receive in the merchandise. Each offer also has an image of the merchandise in the catalogue for your perusal.
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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