Frequently Asked Questions

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Offer Redemption
Can I cancel an offer and get Fi-coins refunded?

We do not support any cancellations or refunds, after the offer has been redeemed. This applies to all vouchers, physical merchandise and cash redemptions.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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