Frequently Asked Questions

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Fi-Points

When and why are we changing Fi-Coins to Fi-Points?

The switch to Fi-Points goes live in August 2025.

Why?
Users said Fi-Coins felt complicated and low in value.
So we simplified it. Fi-Points are easier to track and are more valuable per point. Each Fi-Point is worth ₹0.25 — so just 4 Fi-Points = ₹1

With Fi-Points:
You get fewer but higher-value points
You can calculate your rewards at a glance
You’ll unlock more ways to redeem — including gift cards, cash, travel miles, flights and more
Fi-Points conversion rates are indicative and may vary based on the mode of redemption chosen.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2022
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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