Frequently Asked Questions

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Fi-Coins
What are Fi-Coins?

Fi-Coins are central to our rewards.
Use Fi > Get Fi-Coins > Redeem!

Want to earn more Fi-coins?
Use Fi regularly to make intelligent financial decisions.
Collect more Fi-Coins; redeem better offers!

Need to know: Be sure to check our reward programme’s Terms & Conditions. It explains how each in-app action you perform – determines how many Fi Coins you win. Check it out through the Rewards Page.


If you need help, chat instantly with Fi's customer care team here.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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