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Frequently Asked Questions
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FAQ
Rewards
Rewards
Earn Rewards
How do Fi Rewards work?
What's the best way to earn rewards on Fi ?
I just grew a Money-Plant and chose a reward. I don't see it in my account yet
I received a Money-plant, what next?
Offer Redemption
Where can I see my redeemed offers?
I redeemed an offer for merchandise. I'm yet to receive it.
Redeemed an offer for merchandise but did not get what I expected
Redeemed an offer for merchandise but didn't receive an invoice
Where can I find the cash I won?
Why are my rewards locked?
Debit Card offers
What offers are currently available on the Debit Card?
Fi-Points
What are Fi-Points and what is their value?
When and why are we changing Fi-Coins to Fi-Points?
Where can Fi-Points be spent?
What happens to my current Fi-Coins in August?
What is changing in rewards on Account Plans like Plus, Infinite, Prime or Salary?
Why do I see fewer points now than before?
Will my rewards stay the same?
What if I want to redeem Fi-Coins before August?
How do I earn Fi-Points?
What happens if my credit card billing cycle spans July and August?
Do Fi-Points expire?
Can I cancel an offer and get Fi-Points refunded?
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