Our video verification tech works best if you are in a well-lit place.

Just ensure that you're in an area with good connectivity.

• Once the process starts, make sure the outline of your face remains aligned with the on-screen oval marker. 
• After your face is detected, tap on the record button & read the on-screen authentication code out loud. Example: If the code is 7065, please read it out as "Seven-Zero-Six-Five."

If the issue still persists after you have tried these steps, please feel free to call Fi Money customer on our in-app chat support.

Need to Know: Why is video verification required?

It's our way of checking if anyone is impersonating you — to open an account.