Frequently Asked Questions

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Info & Troubleshooting
What happens if I uninstall my Fi app? Will I get instant access when I reinstall?

Even if you uninstall the app temporarily, your Savings Account remains safe & sound. 

However, it's best to reinstall & keep the account active.

If you remove & then reinstall the app:

  • You will have to log back in. 
  • Enter your phone number & then select the email ID linked to your Federal Bank Savings Account on the Fi app. 
  • After you've provided these details, we'll verify your identity. 
  • For security reasons, the verification process includes a short video recording & your ATM Card PIN. 

Once the procedure is complete, you can use the Fi app again.

Before you uninstall: Make sure that your ATM Card is activated & you've set a Card PIN. 

Also, ensure that you haven't frozen/suspended your card.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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