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About Us
Cards
Features
Pay with Fi
Automate
Rewards
Borrow
Accounts
Salary Accounts
Scan QR to get the Fi app
Frequently Asked Questions
Info & Troubleshooting
I'm unable to move past the video verification stage. What do I do?
Our video verification tech works best if you are in a well-lit place.
Just ensure that you're in an area with good connectivity.
- Once the process starts, make sure the outline of your face remains aligned with the on-screen oval marker.
- After your face is detected, tap on the record button & read the on-screen authentication code out loud. Example: If the code is 7065, please read it out as "Seven-Zero-Six-Five."
If the issue still persists after you have tried these steps, please feel free to call Fi Money customer on our in app chat or write to us at help@fi.care.
Need to Know: Why is video verification required?
It's our way of checking if anyone is impersonating you — to open an account.
Fi partners with the best to secure your money
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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