Frequently Asked Questions

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Info & Troubleshooting
How do I update my phone number?

That's an easy fix. 

To update your mobile number in the Fi App, follow these steps:

Open the Fi App and go to Profile > About Me > Contact Details.

  1. Tap your current mobile number and select Edit Contact Details.
  2. Click Logout to begin the update process.
  3. Enter your new mobile number (linked to your Aadhaar) and tap Update.
  4. Complete the identity verification process, which includes:
    • Device Registration (DR): Register your device to enhance security.
    • Liveness Check: Confirm you're a real person by performing a liveness check.
    • E-KYC: Complete the Electronic Know Your Customer process to verify your identity.
    • Debit Card PIN Validation: Enter your Debit Card PIN to authenticate and secure the process.
  5. Once all steps are completed, your mobile number will be updated.
  6. Log back into the Fi App with your new number.

Important Note: You can only update your phone number once every 6 months.

If you need help, chat instantly with Fi's customer care team here.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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