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Frequently Asked Questions
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FAQ
Re-onboarding
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Info & Troubleshooting
How do I update my phone number?
How do I update my email ID?
If I get a new phone, how do I access the Fi app on it?
How do I switch from the Android to the iOS app?
What happens if I uninstall my Fi app? Will I get instant access when I reinstall?
Can I update my phone number, email ID or device if my card is not active?
I'm unable to move past the video verification stage. What do I do?
If I don't remember my ATM PIN, can I still change my mobile number or email ID or device?
My phone isn't getting registered. What do I do?
Can I update my phone number or email if I have active products (e.g. loans, )?
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