Frequently Asked Questions

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Accessing Plans
I added funds to my account but still did not get an account upgrade. What now?

Uh oh! That's not an ideal experience for using the Fi app. We'll help sort this out for you. Please get in touch with Fi Money Customer Care through any of these channels:

Email: help@fi.care | Response time: Within 1 business day

App: In-app chat     | Response time: 1-2 Minutes

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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