Frequently Asked Questions

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Troubleshooting
My video verification check is failing. What do I do?

Our video verification works best if you are in a well-lit place.

Also, please align your face within the on-screen oval marker.

Once your face gets detected: 

  • Click on the record button and read the on-screen authentication code out loud. Example: If the code is 7065, please read it out as "Seven-Zero-Six-Five".

Best practices:

  • Place yourself in front of a plain background before the recording.
  • Try to ensure that there are no other people or pictures in the recording.  
  • Stay within arm's length of the camera — i.e. not too far or too close! 
  • Record the video without headphones/earphones. Sometimes, we can't hear the audio very clearly from such mic-in devices. 
  • If there's any background noise, try moving to a quieter place. Even switching off a fan (for a few minutes) can reduce ambient sound significantly!

Number of reattempts:

  • If, for some reason, your video verification fails even after doing all this, don't worry: You can retry 3 times! 
  • And in case all your retries are exhausted, please wait for 72 hours, and our team will manually verify it.

Need To Know: Such checks are our way of examining if anyone is impersonating you to open a Savings Account.

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Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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