Frequently Asked Questions

Yikes! There could be a couple of reasons why this is happening. 

Here are some common ones: 

• Different number registered:
  The mobile number you've used to sign up on Fi is not currently present in the phone you're using. So ensure that the SIM is physically present on the same device you're using to sign up. 

• Incorrect SIM selected:
  If you're on a dual SIM phone, make sure that you have selected the correct SIM. 

• Network issues:
  Maybe you're passing through or currently located in an area with poor network coverage! If that's the case, wait until you move to an area with better signal strength & then retry registering your phone. 

• Server trouble:
  Our partner bank's servers could be temporarily busy. If this happens, retry again after a couple of hours. 

• SMS delivery: 
  In rare cases, an outgoing SMS might not get sent from your phone. It's also possible that we never received what you sent! Check the Messages app on your phone for delivery status 'EPIFY'. If it hasn't been sent or delivered, you can try sending the message directly from the Messages app.