Frequently Asked Questions

FAQarrow iconOnboardingarrow iconTroubleshooting
Troubleshooting
My PAN card is not being accepted
  • You can only use a valid individual PAN card, not a business PAN card, to open a Federal Bank Savings Account on Fi.
  • Make sure your PAN card is valid.
  • If you're still facing issues, feel free to reach out to our customer support at help@fi.care.
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Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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