Frequently Asked Questions

FAQarrow iconOnboardingarrow iconTroubleshooting
Troubleshooting
I'm stuck after entering my date of birth. What do I do?

Your CKYC record may have an incorrect Date Of Birth (DOB) linked to it.

No worries, you'll receive one more option to retry with a different DOB. 

It will help us validate the information you've shared and let you proceed with opening a Federal Bank Savings Account on Fi.

Fi partners with the best to secure your money

Federal Bank
PCI
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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