Customers can contact our 24x7 customer service team (i.e. customer care executive) via • e-mail at help@fi.care or • by making a call to our customer care executive at 080-47485490 or • via in-app chat All of which aim to provide timely resolution to queries/complaints across channels. Post receipt of the queries/complaints, the customer service team shall send a response to the customers acknowledging the complaint. The customers can also request a call back for a query, and we would be happy to reach out to the customer. In the unlikely event that a customer's issue remains unresolved to their satisfaction for up to 30 days — the customer can file a complaint with the SEBI (SCORES) at http://scores.gov.in/ Alternately, they may also write to any of the regional SEBI offices https://www.sebi.gov.in/department/regional-offices-43/contact.html. Customers may also access SCORES through the SCORES mobile application, available for free here: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330 Customers can also opt for online resolution of the dispute on the SMART ODR Portal at https://smartodr.in For details on the process, please click here. Escalation Matrix Details of designationContact Person NameAddress where the physical address locationContact No.Email-IDWorking hours when complainant can call Customer Care Alok Kumar Singh Salarpuria Sattva Knowledge Court, Survey No. 77, Plot no.9, 06th Floor, Doddenakundi, KR Puram Hobli Bangalore East Taluk Bangalore KA 560048 IN 080-47485490 help@fi.care 10:30 AM - 5:30 PM Head of Customer Care Srinivas Rokkam Same as above 080-45234395 escalationsdesk@fi.care 10:30 AM - 5:30 PM Compliance Officer Raghuvamsi Meka Same as above 080-45234396 compliance.wealth@epifi.com 10:30 AM - 5:30 PM Whole Time Director Sumit Gwalani Same as above 080-45234397 bod.wealth@epifi.com 10:30 AM - 5:30 PM Principal Officer Akhilesh Agrawal Same as above 080-45234398 principalofficer.wealth@epifi.com 10:30 AM - 5:30 PM