Frequently Asked Questions

FAQarrow iconFrozen Accountarrow iconAccount Freeze
Account Freeze
Why is my account frozen?

Your account may be frozen due to some unusual activities. This includes any unusual activity that may indicate potential fraud or violations of account policies.

For further details, please check your email for communication from investigations@fi.care.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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