Frequently Asked Questions

FAQarrow iconFrozen Accountarrow iconAccount Freeze
Account Freeze
How long does it take to resolve risk-based account freezes?

The resolution process takes 1-2 weeks for standard cases after all required documents have been submitted and required answers to questions provided by you.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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