Frequently Asked Questions

FAQarrow iconFrozen Accountarrow iconAccount Freeze
Account Freeze
How can I find out why my account is frozen?

To determine the reason for your account freeze, please check your email for communication from investigations@fi.care.

Fi partners with the best to secure your money

Federal Bank
VISA
NPCI
PCI
EPIFI WEALTH
ISO 27001:2013
Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.
Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.
Fi itself is not a bank and doesn’t hold or claim to have a banking license.
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