Frequently Asked Questions

FAQarrow iconFrozen Accountarrow iconAccount Closure Steps During Account Freeze

Account Closure Steps During Account Freeze

How can I pay pending charges to proceed with account closure?

Your account closure request may be on hold if there are outstanding charges on your Federal Bank Savings Account linked to Fi (for example, debit card annual maintenance charges). These charges must be cleared before we can close your account.

Important to know about pending charges

The pending charge amount may change until your account reaches the final stage of the closure process. For this reason, the account is temporarily unfrozen only during the final closure step to allow settlement of the outstanding charges.

Please ensure that all other steps mentioned in your account closure email are completed first. Once these steps are completed, the account will be unfrozen so you can add funds and clear the pending charges.

Steps to add funds for pending charges:

  1. After all other closure requirements are fulfilled, your account will be temporarily unfrozen.

  2. You can then add funds equal to or greater than the pending charges.

  3. The outstanding amount will be automatically deducted.

  4. After successful deduction, your account closure will be initiated.

  5. The account is typically closed within 3 days after this step.